Zoho Recruitment 2024 | Technical Support Engineers

About Zoho Recruitment 2024

Zoho Corporation is a renowned software company that offers a suite of cloud-based software for businesses, ranging from customer relationship management (CRM) and productivity tools to email marketing and finance. Founded in 1996 by Sridhar Vembu and Tony Thomas, Zoho has grown to become a global player with a commitment to providing affordable and scalable software solutions.

Zoho Recruitment 2024 Details

Job Description For Zoho Recruitment 2024

• Answer customer queries about product features and capabilities through phone, e-mail & chat.
• Efficiently troubleshoot technical issues reported by customers and assist them with in-product and third party configurations.
• Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt resolution.
• Work closely with the Engineering and Product Management teams to escalate critical issues and provide suggestions for product enhancement.
• Coordinate with various internal teams during an incident, communicate the status effectively till resolution.
• Consistently meet SLA and other key performance metrics.

Requirements:

• Excellent verbal and written English communication skills
• Attention to detail and a strong desire to learn
• Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
• Should be flexible with all modes of Support – Email, Live chat and Calls
• Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
• Basic knowledge of Networking and Active Directory.

Zoho Recruitment 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Zoho Recruitment 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.