About unifyCX Careers 2026
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
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unifyCX Careers 2026 Details
| Company Name | unifyCX |
| Job Role | Trainee Associate-Technical Support |
| Job Type | Full Time |
| Job Location | Mangaluru |
| Education | BE/ B.Tech |
| Career Level | 0 – 1 Years |
| Salary | Not Mentioned |
| Company Website | www.unifycx.com |
Job Description For unifyCX Careers 2026
- Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions
- Interacting with clients via. live chat, web-based systems, online forums, and telephone to resolve their problems and gather feedback
- Testing & analysis of all products & services
- Identifying any bugs/issues in the system and assisting in their resolution
- Recording, tracking, and reporting problem activity
- Building strategies to improve efficiency, profitability, and quality of service
- Reviewing existing product/feature documentation ; publish documentation in internal knowledge bases
- Abide by our organization’s Information security policies and guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization’s Information Security Policies at all times
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Who you are & what you’ll need to succeed.
- Experience: 0-1 years in Customer Service or similar capacity, preferably on an IT platform
- Educational Qualifications: Graduate from any stream. Any Engineering or BSc (IT or Computers) preferred
- Must be customer-focused and willing to do whatever it takes to resolve customer issues
- Strong customer interaction skills and ability to work in a variety of customer situations
- Outstanding written and verbal communication skills
- Ability to solve complex problems quickly, inventively, and resourcefully
- Good working knowledge of computers and the internet ; strong ability to develop new skills
- Should be able to provide project foresight in tracking, interpreting, and resolving issues and aiding software implementation
- Strong attention to detail
- Avid internet user, with a strong inclination towards technology
- Highly motivated and energetic team player, with excellent interpersonal skills.
- Must be willing to work in rotational shifts
Tech Knowledge Required
- Networking and DNS basics
- Basic knowledge of Linux/Windows Operating Systems.
- Basic knowledge of Hardware
- Basic knowledge of Softwares
- Basic knowledge of Web and Email servers
- Configuration and troubleshooting mail clients using IMAP/POP/SMTP
- Troubleshooting server-side scripts
- Technologies involved (prior knowledge of these would be a plus):
- Domain names and domain name registration
- Web Hosting ➔ cPanel/Plesk ➔ POP/IMAP/SMTP
unifyCX Careers 2026 Application Process
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your unifyCX Careers 2026. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
