Trellix Off Campus Drive 2024 | Customer Success Engineer

Karthik Ps By Karthik Ps 4 Min Read
Trellix Off Campus Drive
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About Trellix Off Campus Drive 2024

Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers.

Trellix Off Campus Drive 2024 Details

Company NameTrellix
Job RoleCustomer Success Engineer
Job TypeFull Time
Job LocationBangalore
EducationBE/ B.Tech
Career Level0 – 1 Years
SalaryNot Mentioned
Company Websitewww.trellix.com

Job Description For Trellix Off Campus Drive 2024

Customer Success Engineer Intern provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix customer base.

Principal Duties and Responsibilities

  • Take the incident opened by the customer and troubleshoot, gather appropriate data, consult others when necessary and own the issue through to resolution.
  • Assess and understand the impact, severity and urgency of issues.
  • Provide consultation to a customer for them to extract maximum value from the products by answering product-specific questions to enhance the customer experience.
  • In some cases, work alongside a customer’s technical teams to assist them in extracting the maximum value.
  • Participate in critical escalation calls with the customer, describe technical details in a clear and concise manner appropriate to the level of technical capability of the audience.
  • Provide technical solutions to customers for specific individual or grouped products with a high focus on quality and expedient resolution.
  • Achieve outstanding results across key performance indicators like CSAT, Resolution Time, Response Time, etc.
  • Collaborate and communicate with all other internal relationship management groups to improve the customer experience.
  • Set and manage expectations with customers, including regular and timely communications.
  • Assist customers with the implementation of workarounds/solutions.
  • Identify data requirements and assist with data collection as required.
  • Participate in after-hours coverage for customer escalations on a scheduled basis.
  • Conduct remote sessions with customers as required.
  • Author KB articles and SNS communications.
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Experience /Skill Sets Required

  • Customer focused, with a pro-active and responsive approach.
  • Able to understand and define customer needs.
  • Excellent verbal and written communication skills.
  • Ability to communicate complicated issues at multiple levels, adjusting in style and content to recognize the differing needs of customer audience.
  • Strong, proven customer service skills and experience supporting customers in large/global scale environments.
  • Ability to multi-task, prioritize job requirements, and meet deadlines.
  • Strong problem solving skills.
  • Friendly and approachable personality with positive attitude

Trellix Off Campus Drive 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Trellix Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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I'm a HR Consultant based in chennai, and I have a deep passion for recruitment industry since 2015. Whether it's job updates, mock interview, I'm constantly exploring and sharing my insights.

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