Tide Careers 2025 | Customer Support associate

About Tide Careers 2025

Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 575,000 members in the UK and more than 200,000 in India. Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, coming soon to India).

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Tide Careers 2025 Details

Job Description For Tide Careers 2025

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• Leading direct communication with customers over chat and email, and, whenever needed – over the phone (perform outbound calls to customers when requested by them.
• Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones.
• Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance).
• Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits.
• Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks.
• Going through multiple tailor-made trainings and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide.
• Working on night shifts, weekends and holidays included, based on a schedule that takes into account your preferences, but also meets the needs of the business
• Role is for a team that operates 24/7 and would include rotational shifts

What Are We Looking For

• You are comfortable talking to customers (phone, chat, email) and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
• You have 1-4 years of experience as a customer support associate
• You are willing to handle customer requests via chat, phone, or email
• You enjoy finding novel ways to solve difficult problems
• You are always on the lookout for recurring issues and help create new workflows to solve them
• You are comfortable using industry tools like Kustomer, GSuite, and Jira
• You have excellent spoken and written English skills (C1 or higher)
• You are proactive, ready to take decisions and have strong organisational skills and morale
• You have relevant experience working in customer service
• Having finance industry experience is considered an asset
• Graduation is a mandatory consideration to apply for this role

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Tide Careers 2025 Application Process

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Tide Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.