About Technip Energies Off Campus Drive 2024
Technip Energies is a leading Engineering & Technology company for the energy transition, with leadership positions in Liquefied Natural Gas (LNG), hydrogen and ethylene as well as growing market positions in blue and green hydrogen, sustainable chemistry and CO2 management. The company benefits from its robust project delivery model supported by extensive technology, products and services offering.
Technip Energies Off Campus Drive 2024 Details
| Company Name | Technip Energies |
| Job Role | ERP Support Analyst |
| Job Type | Full Time |
| Job Location | Noida |
| Education | BE/ B.Tech |
| Career Level | 0 – 1 Years |
| Salary | Not Mentioned |
| Company Website | www.ten.com |
Job Description For Technip Energies Off Campus Drive 2024
- Single Point to receive all SNOW tickets and SNOW Catalogs request.
- Provide Immediate Response to end user.
- Performing first line ticket qualification/validation and updating with required information as necessary before routing ticket)
- Update Incident and Request with all relevant Information
- Providing incident resolution on Oracle Cloud Fusion SAAS application and all interfaces to this system.
- Manage and resolve simple or semi simple Incident.
- Routing tickets to analyst and teams for efficient incident resolution or request management
- Manage all role access provisioning or deprovisioning request or incidents.
- Coordinate technical tasks and deliverables for Oracle Cloud Fusion SAAS and related technology projects.
- Maintain ownership of incidents to ensure that they are closed within SLA and to agreed quality measures.
- Follow-Up with System Analyst and All external parties on P1 Incident’s, Aging Incidents, Incident not updated for more than 8 to 10 hours.
- Follow-up with analysts on Open or long Pending tickets
- Provide support to analysts during busy periods.
- Deploy Small and simple changes to PROD.
- Create and Manage FAQ’s.
- Review with Support Managers on the number of breaches and escalations.
- Manage and be responsible for the administration of team applications such as SharePoint, ALM, ServiceNow
- Onboarding and Offboarding Support Team Members.
- Onboarding and Offboarding External Support and Project Team.
- Removing Access based on User Access Review Campaigns.
- Refresh and Publish End User Reports
- Act as Liaison with local IT departments
- Work with Application Analysts in other Regions on common procedures and align best practices.
Required for position:
- Experience in a service desk environment
- Application support experience
- ITIL and ITSM experience
- Experience with team tools such as: ALM/QA Complete, ServiceNow, Sharepoint
- Solid customer service/client facing experience.
- Experience with multiple Technologies such as: SQL, AME, Workflow, Data Loader
- Incident Management system
- Working in a controlled release environment using change management tools.
- Excellent communication skills
- Show strong initiative, proactive and persuasive.
- Willingness and ability to learn quickly, pick up new techniques & principles.
Preferred:
- ITIL qualification
- Advanced Oracle EBS qualifications
- Sound planning, time-management & communication skills
- Ability to learn quickly, pick up new techniques & principles & implement them appropriately.
- Enjoy working in a fast-paced environment where priorities can change often, therefore the ability to work in a self-directed fashion adjusting priorities as required.
- Strong Customer Service ethic and presentation
- Show strong initiative, proactive and persuasive.
- Flexible working hours during peak business periods
Technical/General Competencies
- Incident Management System use
- Service Now incident management module
Technip Energies Off Campus Drive 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply the job before link Expires
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your Technip Energies Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
