Tech Mahindra Off Campus Drive 2024 | Customer Support Associate

Karthik Ps By Karthik Ps 4 Min Read
Tech Mahindra Off Campus Drive
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About Tech Mahindra Off Campus Drive 2024

Tech Mahindra is a leading multinational technology company headquartered in Pune, India. It is a part of the Mahindra Group and provides a wide range of information technology (IT) services and solutions to clients globally. The company was founded in 1986 as a joint venture between Mahindra & Mahindra and British Telecom.

Tech Mahindra offers services in various domains, including telecommunications, healthcare, finance, manufacturing, and more. Its service offerings encompass IT consulting, application development and maintenance, system integration, network services, and business process outsourcing.

Tech Mahindra Off Campus Drive 2024 Details

Company NameTech Mahindra
Job RoleCustomer Support Associate
Job TypeFull Time
Job LocationChennai
EducationAny Degree
Career Level0 – 2 Years
SalaryNot Mentioned
Company Websitewww.techmahindra.com

Job Description For Tech Mahindra Off Campus Drive 2024

As a Customer Support Associate at Tech Mahindra, you will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving. You will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service in a timely manner. This role requires strong interpersonal skills, technical knowledge, and a customer-centric mindset.

Key Responsibilities:

  1. Customer Interaction:
    • Handle inbound customer calls, emails, and chats professionally and efficiently.
    • Provide accurate information regarding products, services, and policies.
    • Address customer concerns and inquiries promptly, ensuring a positive customer experience.
  2. Problem Resolution:
    • Diagnose and troubleshoot customer issues, guiding them through problem-solving steps.
    • Collaborate with technical teams to resolve complex technical problems.
    • Document and track customer interactions and resolutions in the company’s CRM system.
  3. Product Knowledge:
    • Stay updated on the latest products, services, and technological advancements.
    • Provide product-related information and assistance to customers.
  4. Quality Assurance:
    • Maintain high-quality standards in customer interactions.
    • Participate in training programs to enhance product knowledge and customer service skills.
  5. Team Collaboration:
    • Collaborate with cross-functional teams to address customer escalations and ensure timely issue resolution.
    • Share customer feedback and insights with relevant teams to improve overall product and service quality.
  6. Continuous Improvement:
    • Proactively identify opportunities for process improvement and customer service enhancement.
    • Contribute to the development of knowledge base articles and FAQs.
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Tech Mahindra Off Campus Drive 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Tech Mahindra Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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I'm a HR Consultant based in chennai, and I have a deep passion for recruitment industry since 2015. Whether it's job updates, mock interview, I'm constantly exploring and sharing my insights.

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