About Suki AI Careers 2025
Suki is a leading technology company that provides AI-powered voice solutions for healthcare. Its mission is to reimagine the healthcare tech stack, making it invisible and assistive to lift the administrative burden from physicians. Its flagship product is Suki Assistant, an AI assistant that helps clinicians complete documentation and other administrative tasks 72% faster on average. Suki also offers its proprietary AI platform, Suki Platform, to partners who want to create a best-in-class AI experiences for their solutions. From ambient documentation to voice commands to filling forms by voice, healthcare technology companies can seamlessly add AI features to their solutions with Suki Platform.
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Suki AI Careers 2025 Details
| Company Name | Suki AI |
| Job Role | Technical Support Analyst |
| Job Type | Full Time |
| Job Location | Bengaluru |
| Education | BE/ B.Tech |
| Career Level | 1 – 4 Years |
| Salary | Not Mentioned |
| Company Website | www.suki.ai |
Job Description For Suki AI Careers 2025
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As the Technical Support Specialist, you will be the first line of defense for our customers who need support. Your goal is straightforward: ensure our customers are always happy and supported. You will ensure that all issues or questions that our customers have are addressed immediately (either by you or your team). You will be the central hub for any bug, issue, question or feature request that comes from either our external or internal customers. The role will work directly with customer success, operations, engineering and product and will work to solve, triage, and escalate all customer issues and feedback.
This team will be supporting Suki users 24 hours a day, 7 days a week therefore working outside of normal working hours, including weekends and overnight shifts, will be required. This position will primarily be working on Night shifts from 9:00 AM PDT to 5:00 PM PDT, with some rotations.
Ok, you’re sold, but what are we looking for in the perfect candidate?
- User-centered: You are obsessed with the customer experience. You’re energized by talking to customers and you can’t wait to translate key consumer needs into business and product requirements. You have an innate understanding of user behavior.
- Data Driven: You use metrics to drive decision making
- Self-starter: You are motivated by impossible challenges and energized by creating something new.
- Process Oriented: Our tech support process will constantly need to be iterated on to ensure our users have the best experience possible, and you’re excited about this.
- Technical experience: You have the ability to handle complex technical issues that may require some level of engineering understanding.
- Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.
- Rigor: You are detail oriented and hold others to a high standard.
Qualifications
- Adopt with tools like JIRA, Salesforce, Intercom and experience with handling support tickets/customer forums, etc.
- 1 – 4 years of experience in Tech support /customer support function.
- Technically proficient with cloud services and basic understanding of SaaS services
- Exceptional communication and conflict resolution skills
- Task management skills, with a keen ability to think critically, prioritize effectively, and communicate expediently
- Experience using or integrating with an EMR is a plus
- Exceptional written and oral communication skills, including English usage, grammar, punctuation, and style.
- Impeccable attention to detail.
- Understanding of medical documentation and medical terminology required
- Scribe or medical transcription experience preferred.
- Understanding of network architectures, networking domain, Kubernetes on Google Cloud platform would be a big plus
- Experience deploying/running/maintaining software services, troubleshooting and fixing issues specifically in a production grade SaaS environment, is required.
- Understanding of microservice based architectures and linux system fundamentals
- Analytical skills and experience with tools/processes needed for data-driven decision-making
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Suki AI Careers 2025 Application Process
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your Suki AI Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
