Sphera Careers 2025 | Associate Cloud Support Engineer

About Sphera Careers 2025

We are the leading provider of Enterprise Sustainability Management (ESM) performance and risk management software, data and consulting services focusing on Environment, Health, Safety & Sustainability (EHS&S), Operational Risk Management (ORM), Product Stewardship and Supply Chain Transparency. For more than 30 years, we have served over 8,400 customers and a million-plus users in 95 countries to optimize workflows and navigate the complex and dynamic global regulatory structure.

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Sphera Careers 2025 Details

Job Description For Sphera Careers 2025

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• Provide support for Sphera Cloud product suite, Cloud platform, and its underlying technologies to carry out the primary goal of monitoring & triaging the incidents. 
• Front line support for Cloud Monitoring – Infrastructure and Application  
• Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures 
• ​Responsible for operational support, front-line management of incidents or escalation points 
• Participate in patching, mass upgrades and other planned maintenance activities for both infrastructure level (required) and application level (preferred) 
• Develop, implement, Support and expand technical documentation of processes and procedures 
• Utilize monitoring tools to proactively identify problems with systems, applications and networks. 
• Strive to meet the highest level of customer satisfaction by resolving customer issues in a professional and prompt manner 
• Adhere to right policies and escalation procedures and collaborate with the other areas for 2nd and 3rd level support. 
• Able to present and communicate effectively on key findings to peers, management, and other stakeholders to keep positive and effective relationships.

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​Requirements: 

• Team player with great interpersonal and communication skills  
• Phenomenal customer handling skills 
• Ability to work within a global cloud operation support team covering 24x7x365 
• Ability to learn new emerging technologies 
• Knowledge and/or working experience with any Public Cloud Vendors, Preferably Azure
• Ability to work in a dynamic, fast-moving, and growing environment. 

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Qualifications:

• Good knowledge of Cloud Technologies and related emerging Technologies. 
• ITIL exposure and understanding. 
• Product Certification (AZ-900/AZ-104) will be an added advantage.  

Sphera Careers 2025 Application Process

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Sphera Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.