About SolarWinds Careers 2025
SolarWinds is an American company that develops IT management and monitoring software for businesses, government agencies, and service providers. It is best known for providing tools that help manage networks, systems, IT infrastructure, and applications.
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SolarWinds Careers 2025 Details
| Company Name | SolarWinds |
| Job Role | Technical Support Representative |
| Job Type | Full Time |
| Job Location | Bengaluru |
| Education | BE/ B.Tech |
| Career Level | 0 – 1 Years |
| Salary | Not Mentioned |
| Company Website | www.solarwinds.com |
Job Description For SolarWinds Careers 2025
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- Provide first-level technical support to customers via phone, chat, and web support.
- Serve as a liaison between customers, advanced technical support, and internal development for escalated product-related issues.
- Share ideas to improve product features, usability, reduce incidents, and increase customer satisfaction.
- Receive, investigate, and resolve trouble tickets in a timely manner.
- Document and publish issues/resolutions in a knowledge transfer database.
- Understand and comply with all SolarWinds policies and guidelines.
- Collaborate closely with other departments within SolarWinds and external customers.
- Exhibit behaviors focused on quality, customer service, and positive values.
- Manage and maintain high levels of customer satisfaction scores (CSAT).
Required Skills:
- Excellent communication skills, both written and verbal, in English.
- Experience in an Enterprise TAC background (e.g., Aruba, Juniper, Palo Alto, Cisco, Check Point).
- Good understanding of networking concepts such as OSI model, DHCP, DNS, ARP, TCP/IP, UDP, IPSec VPN, and SSL.
- Strong theoretical and troubleshooting knowledge of SNMP and WMI protocols.
- Ability to read logs via Wireshark.
- Willingness to learn new technologies such as MS SQL, Windows Servers, Windows Services, Security, Cloud Computing, and database monitoring products and tools.
- Good to have CCNA/CCNP R&S certifications.
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SolarWinds Careers 2025 Application Process
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We wish you the best of luck in your SolarWinds Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
