SmartBear Off Campus Drive 2024 | Associate Product Support Engineer

About SmartBear Off Campus Drive 2024

There is no field or industry today that is moving as fast as technology. It’s changed how we live, work, and connect with others – it’s also changed the pressure on software teams. SmartBear provides a portfolio of trusted tools that give software development teams around the world visibility into end-to-end quality through test management and automation, API development lifecycle, and application stability, ensuring each software release is better than the last.

SmartBear Off Campus Drive 2024 Details

Job Description For SmartBear Off Campus Drive 2024

As an Associate Product Support Engineer, you will be reporting to the Product Support Manager and be responsible for delivering technical support services to our customers. You will work closely with our development teams to support customers, gain product knowledge, and increase your technical skill set.  We take our customers’ problems very seriously, and providing quick, friendly help to our users is a top priority throughout the company.

• Troubleshoot and resolve technical support issues related to TestComplete (for Web, Mobile, and Desktop Testing) with external customers (via email, screen share, live chat, communities, phone, etc.).
• Manage customer queries and issues, adhering to company standard SLAs.
• Collaborate with support colleagues and other internal organizations (e.g., Engineering, QA, DevOps, Sales, and Product Management teams) to achieve superior customer service.
• Obtain the necessary knowledge, skills, and certifications to become progressively proficient with responsible products.
• Look for ways to improve the productivity of issue resolution and better ways to help customers.

We are looking for you if you have:

• 0 – 1 years of experience as a Product Support / QA Engineer.
• Basic knowledge or hands-on experience in at least one functional and automation testing tool/framework like TestComplete, Selenium, Cypress, Playwright, Appium, etc.
• Hands-on experience in at least one programming language like Java, JavaScript, Python, C++, etc.
• Basic knowledge of CI/CD tools like Azure DevOps, Jenkins, and TeamCity.
• Basic knowledge of networking concepts (HTTP/S, ping, Traceroute, Telnet, SSL, TCP/IP, Firewalls, Proxies, DNS, etc.).
• Excellent command of written and spoken English, with the ability to work with remote teams and customers.
• As part of a global team, the ideal candidate will be open to working IST time zone hours – 1:00 AM to 9:00 PM Indian Standard Time.
• Bachelor’s degree in computer science, Computer Engineering, or a technical equivalent

SmartBear Off Campus Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY DIRECT LINK !

We wish you the best of luck in your SmartBear Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.