About Sendbird Careers 2026 Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.
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Sendbird Careers 2026 Details
| Company Name | Sendbird |
| Job Role | Technical Support Engineer |
| Job Type | Full Time |
| Job Location | Bengaluru |
| Education | BE/ B.Tech |
| Career Level | 0 – 1 Years |
| Salary | Not Mentioned |
| Company Website | www.sendbird.com |
Job Description For Sendbird Careers 2026
ou own the technical relationship between delight.ai and its enterprise customers when things go wrong, working directly with developers to diagnose, reproduce, and resolve issues across our chat, video, and messaging platform. You’re comfortable using AI tools to accelerate your work, or you are willing to learn, and you treat every recurring problem as an opportunity to build something that prevents it from coming back.
You might be this person if
- You can read a stack trace or an API log and feel oriented, not lost.
- You genuinely care when a customer is stuck, and you stay in it until the problem is actually solved.
- You write clearly and concisely, especially under pressure.
- You’re comfortable context-switching between multiple open issues without losing the thread on any of them.
- Your first instinct with a repetitive support task is to automate or templatize it, not just complete it.
- You use AI tools (ChatGPT, Claude, Gemini) as a daily co-pilot for debugging, drafting responses, and writing scripts.
- You find yourself building small internal tools or scripts to make your own workflow faster, then sharing them with the team.
You need to have
- The ability to work from 11:00 AM – 8:00 PM IST to help cover EMEA customers.
- 1-2 years of professional experience as a technical support engineer.
- Working knowledge of at least one web or mobile platform: iOS, Android, React Native, React, or Angular.
- Understanding of basic web technologies: HTTP, HTML, RESTful APIs, WebSocket.
- Ability to debug and troubleshoot complex systems across web servers, databases, and mobile devices.
- Business proficiency in English, both written and verbal.
- Understanding of SaaS software, API servers, and SDK components.
What you’ll actually do
- Diagnose and resolve customer-reported issues end-to-end, from initial triage through root cause analysis, using AI-assisted debugging tools where applicable.
- Build and maintain diagnostic tools and scripts to help the team identify and reproduce issues more quickly.
- Develop deep technical knowledge of Delight.ai’s product architecture to anticipate where issues arise before customers escalate.
- Collaborate directly with product and engineering teams to surface patterns in customer issues and advocate for fixes that improve platform quality.
- Manage enterprise customer support within agreed SLAs via ticketing systems, monitoring queues, and proactive communication.
- Serve as the first technical point of contact across inbound channels, including email, messenger, and internal escalations from cross-functional teams.
- Contribute to internal documentation and knowledge bases, using AI tools to keep content accurate and easy to find.
- Participate in flexible shift rotations to ensure timely response coverage beyond standard business hours.
Added Value
- Experience working at an API-first startup
- Familiarity with support tooling such as Salesforce or Jira
- Experience reading and debugging code in at least one programming language, or 1+ year of software engineering experience
Sendbird Careers 2026 Selection Process
- Online Application – Apply via Sendbird careers page or referral.
- Resume Screening – Recruiter shortlists based on skills, tech stack, and relevant experience.
- Online Assessment (If Applicable)
- Coding test (DSA, problem-solving)
- MCQs on core CS subjects
- Debugging or real-time coding tasks
- Technical Interview Round(s)
- Data Structures & Algorithms
- System Design (for experienced roles)
- Backend/Frontend concepts (role-specific)
- API design & scalability basics
- Hiring Manager / Team Interview
- Project discussion
- Architecture understanding
- Collaboration & ownership mindset
- HR / Culture Fit Round
- Communication skills
- Career goals
- Compensation discussion
- Offer & Background Verification
Note: The number of rounds may vary depending on the role (Intern, Fresher, Experienced).
FAQs
1. Is Sendbird hiring freshers in India for 2026?
Yes, Sendbird typically hires freshers for roles like Software Engineer, QA Engineer, and internships. Strong DSA knowledge and practical project experience improve chances.
2. What is the difficulty level of the Sendbird coding test?
The coding test is generally medium to hard level, focusing on Data Structures, Algorithms, and problem-solving efficiency.
3. Does Sendbird ask System Design questions?
For experienced candidates (2+ years), basic to intermediate System Design questions may be asked. Freshers are usually evaluated on core fundamentals.
4. How many interview rounds are there?
Typically 3–5 rounds, including technical interviews, managerial discussion, and HR round.
5. What skills are important to crack Sendbird interviews?
Strong DSA & problem-solving
Backend concepts (Node.js, Java, or relevant stack)
REST APIs & microservices basics
Database knowledge (SQL/NoSQL)
Clear communication & ownership mindset
Sendbird Careers 2026 Application Link
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your Sendbird Careers 2026. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
