Seismic Careers 2025 | Technical Support Engineer

About Seismic Careers 2025

Seismic is the global leader in enablement, helping organizations engage customers, enable teams, and ignite revenue growth. The Seismic Enablement Cloud™️ is the most powerful, unified enablement platform that equips customer-facing teams with the right skills, content, tools, and insights to grow and win. From the world’s largest enterprises to startups and small businesses, more than 2,000 organizations around the globe trust Seismic for their enablement needs. Seismic is headquartered in San Diego with offices across North America, Europe, and Australia.

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Seismic Careers 2025 Details

Job Description For Seismic Careers 2025

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The ideal candidate is a self-starter with a positive, motivated attitude who thrives in dynamic environments. If you are someone who is passionate about technology, tech support, and customer service, capable of handling diverse situations effectively via customer support cases and chat conversations, we want to hear from you!

The Tech Support Engineer –

• Deals with conflict constructively, seeks guidance and feedback from others, leans on senior team members to learn best practices. 
• Communicates clearly and effectively with other engineers and external teams. 
• Is able to communicate and interact well with manager, team members, and other professionals in the team as well as cross-functionally at the same level. 

What you’ll be doing:

• Assist customers with primary issues and follow-up questions. 
• Diagnose customer issues and perform initial bug triage to determine severity. 
• Deliver an exceptional customer experience during all interactions. 
• Utilize the Knowledge Base and other tools to provide answers to customer questions. 
• Stay current on software updates by attending product and feature training sessions. 
• Demonstrate a growing expertise in the system and assist with ongoing Support Team initiatives and projects as needed. 
• Document and report bugs encountered during support interactions, ensuring they are logged accurately for engineering teams. 
• Identify and escalate complex issues. 
• Provide detailed and personalized support to customers, including best practices and preventive measures. 
• Work closely with other support engineers and departments to resolve customer issues efficiently. 
• Manage day-to-day case work and assigned tasks in a reliable manner. 
• Produce high-quality work and resolutions with limited direction. 
• Determine the best course of action for timely resolution. 
• Provide timely response and escalation of customer issues in accordance with established SLAs and support processes. 
• Regularly contribute to internal support meetings by taking ownership of cases and sharing insights on the cases reviewed. Occasionally, lead the L1 call. 
• Follow best practices around queue management and stay within target queue size. 
• Take ownership of cases comparable to other team members. 
• Manage case and chats for high customer satisfactions scores with minimal backlog and low MTTR. 
• Contribute to the support knowledge base for customers and internally.

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What you bring to the team:

• 1-3 years of relevant work experience. 
• Positive, motivated, and proactive attitude. 
• Strong academic record, demonstrated success in achieving goals, and a Bachelor’s degree preferred. 
• Ability to empathize with customer concerns and understand their key business objectives and challenges. 
• Comfort and adaptability in dynamic environments with changing priorities. 
• Excellent organizational, time management, multitasking, and attention to detail skills. 
• Analytical mindset with the ability to recognize trends in customer submissions. 
• Proficiency with written and oral communication, ensuring clarity and precision. 
• Strong listening skills and the ability to interpret complex questions. 
• Demonstrated interest in technology and solving challenging technical problems. 
• Desire to work in a high-growth, fast-paced environment. 
• Comprehensive understanding and technical knowledge across the different Seismic SaaS offerings. 
• Ability to troubleshoot common customer issues using tools such as HAR files, New Relic logging, and browser session information. 
• Experience with ServiceNow, Jira, Salesforce, or similar customer service systems is a plus. 
• Familiarity with Google Apps, iOS and Android, Microsoft Office, and other business applications. 
• Makes an impact on resolving customer issues while enhancing the ability to resolve issues requiring cross-departmental collaboration. 
• May support multiple channels of support. 

Seismic Careers 2025 Application Process

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We wish you the best of luck in your Seismic Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.