Sectigo Careers 2025 | Technical Support Engineer

About Sectigo Careers 2025

Our automated cloud-native platform provides a single view of all digital certificates, regardless of their origins, to secure humans, devices, and workloads. We help customers reduce the cost and complexity of their IT investments, protect their data, safeguard their reputations, and preserve their customer interactions.Customers large and small trust Sectigo to prevent today’s outages, and embrace tomorrow’s quantum computing advances. We keep the lights from going dark.

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Sectigo Careers 2025 Details

Job Description For Sectigo Careers 2025

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Here are the core functions, responsibilities, and expectations for this role: 

• Work closely with Sectigo’s customer base and sales department.
• Handle all issues escalated from Engineers for technical support, taking ownership of customer issues reported and seeing problems through to resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve reported issues.
• Ask customers targeted questions to quickly understand the root of the problem.
• Assisting various customers through Phone, E-Mail or Chat, until they resolve the reported technical issue.
• Provide prompt and accurate feedback to customers.
• Follow up with unresponsive customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Follow standard procedures for proper escalation of unresolved issues to Shift Lead / Team Lead or to the appropriate internal teams.
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Prioritize and manage several open issues at one time.
• Ensure all reported issues about the system are properly logged and reported.
• Contribute to create Knowledge Base of known issues and their fixes.
• Other duties as assigned and related to the nature of this role and company initiatives.

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Education:

• Bachelors or college degree in business and/or technical related field or equivalent experience is preferred.

Experience:

• A minimum of 1 full year of experience in a customer support and/or help desk setting.
• Knowledge on Networking, Web Servers, Web Hosting, DNS, and Cryptography is strongly preferred.
• Relevant knowledge and working experience with Linux and Windows Servers are strongly preferred.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Strong communication and organization skills, with attention to detail and must be able to multi-task.
• Superior customer service and phone mannerism is required to handle the support of Sectigo’s customer base.
• Experience working with large accounts.
• Knowledge of corporate environment.
• Knowledge of Sectigo products and services, including policies and procedures.
• Computer literacy skills must include the use of e-mail, databases, and word processing applications.
• Excellent interpersonal and organizational skills.
• Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.
• ⁠Excellent verbal and written communication skills.
• Must have the ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.
• Must be able to work shift work Monday through Friday including holidays based on business needs and possible Weekends and after hours
• Must be willing to carry the after-hour Support pager

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Sectigo Careers 2025 Application Process

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Sectigo Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.