SAP Off Campus Drive 2024 | Solution Support Engineer

Karthik Ps By Karthik Ps 5 Min Read
SAP Off Campus Drive
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About SAP Off Campus Drive 2024

SAP, or Systems, Applications, and Products in Data Processing, is a German multinational software corporation that specializes in enterprise software solutions. Established in 1972, SAP has become a major player in the business software industry, providing a range of products to help organizations manage their business operations effectively.

SAP’s primary focus is on Enterprise Resource Planning (ERP) software, which integrates various business processes such as finance, human resources, supply chain, and more into a unified system. This integration allows companies to streamline their operations, improve efficiency, and make data-driven decisions.

SAP Off Campus Drive 2024 Details

Company NameSAP
Job RoleSolution Support Engineer
Job TypeFull Time
Job LocationBangalore
EducationBE/ B.Tech
Career Level0 – 3 Years
SalaryNot Mentioned
Company Websitewww.sap.com

Job Description For SAP Off Campus Drive 2024

  • Win customer loyalty by creating memorable experiences for customers.
  • Responsible to deliver ‘customer-centric service experience’ to our customers during every interaction.
  • Develop and maintain strong functional and technical product knowledge.
  • Work with our APAC, EMEA or AMER based customers in resolving their queries, issues related to SAP Concur Product.
  • Resolve customer issues with transparency and urgency.
  • Maintain ownership of the issue, manage client expectations & drive deliverables.
  • Provide regular updates on case statuses and escalate issues while maintaining the customer experience.
  • Create availability in daily schedule for customer calls.
  • Improve existing articles or create new articles for the Knowledge-Centered Service (KCS) knowledge base.
  • Participate in (or drive, as requested) minor projects or initiatives.
  • Responsible to make a human connection, demonstrate empathy and stay engaged until the customer query or issue is resolved.
  • Explore opportunities to refine process practices and embrace change needed to achieve organizational goals.
  • Conduct all external facing communication in a professional manner, and to a high level of customer service.
  • Reinforcing a positive team culture by building and sharing knowledge, assisting others, and collaborating.
  • Work effectively with peers, other departments, and management from different time zone to ensure customer needs or queries are handled effectively.

What you bring

  • Bachelor’s degree or equivalent
  • External customer facing experience preferred
  • Technical background with understanding of SQL preferred
  • 0 to 3 years of experience in troubleshooting software / hardware / product / process / tool issues is preferred
  • Ability to articulate a message to all levels of an organization (written, verbal, and presentation skills (English)          
  • Ability to express thought clearly & professionally for fluent customer interaction ( English )
  • Display passion for & responsibility to the customer, business & team
  • Ability to work in a diverse cultural environment and be agile for change
  • Research based learning oriented, analytical mindset for expert problem solving
  • Task based, process driven approach to achieving objectives
  • Schedule flexibility working on the weekdays & weekends
  • Ability to communicate in a foreign language is highly preferred
  • Preferable experience with SAP Concur products or on similar SaaS / Cloud products
  • Schedule flexibility working on the weekends and working in any shifts.
  • Preferable experience and knowledge in SQL, Python or any programming language for automation.

SAP Off Campus Drive 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your SAP Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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I'm a HR Consultant based in chennai, and I have a deep passion for recruitment industry since 2015. Whether it's job updates, mock interview, I'm constantly exploring and sharing my insights.