Revvity is hiring a Software Engineer in Austin, Texas, offering an excellent opportunity for professionals looking to build and support software solutions in the life sciences and technology industry. With a competitive salary range of $86,000–$100,000 per year, this role is a strong option for candidates seeking to grow their software engineering career with an established company.
Job Overview
| Field | Details |
|---|---|
| Company Name | Revvity |
| Role | Software Engineer |
| Qualification | Bachelor’s degree in Computer Science, Software Engineering, or a related field |
| Job Location | Austin, Texas, USA |
| Salary | $86,000–$100,000 USD per year |
| Work Type | On-site |
| Job Type | Full-time |
| Job Level | Entry to Mid Level |
| Industry | Life Sciences / Biotechnology / Technology |
Job Description
We are seeking a skilled Onsite Software Engineer to provide expert assistance to customers using our proprietary software platform that supports Newborn Screening laboratory located in Austin, Texas Department of State Health Services. In this role, you will leverage your strong technical problem-solving abilities and exceptional customer service skills to ensure our clients receive timely and effective support.
You will be responsible for diagnosing and resolving software issues reported by customer. This will involve conducting thorough investigations of customer complaints, implementing appropriate escalation procedures when complex problems require additional expertise, and maintaining comprehensive documentation of all support interactions and resolutions.
KEY RESPONSIBILITIES
- Support software applications to provide proper case handling according to the Quality Management System.
- Create appropriate documentation for all work performed. This includes, but is not limited to:
- Independently troubleshoots, resolves, validates, and documents technical issues.
- Accurately classify and complete support cases.
- Complete all tasks for Complaint handling according to the Quality Management System.
- Understands the interaction between software applications in the same product family.
- Seeks assistance when making changes that may affect downstream processes or considered high risk.
- Ability to independently conduct training sessions with team members and customers for software packages supported by the team.
- Being able to adapt quickly to the changing needs of our business and environment.
- Takes responsibility for work assigned and completed.
- Able to accept and take action from constructive criticism.
- Collaborates with team while performing as primary technical resource for support and complaint investigation activities.
- Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy.
- Ensures the complete satisfaction of the customers.
BASIC QUALIFICATIONS
- Technical Associate degree or commensurate experience.
- Minimum of 2 years of configuring software.
- Technical experience with writing and executing SQL statements
PREFERRED QUALIFICATIONS
- Customer support experience using a case management system and troubleshooting technical issues.
- Experience delivering what’s promised on time, proactively provide status reports, and have the capability to independently manage tasks and projects from inception through completion with minimal supervisory guidance.
- The ability to work independently as well as in a team environment.
Selection Process
- Application submission
- Resume and qualifications screening
- Recruiter screening
- Technical interview
- Hiring manager interview
- Final interview and assessment
- Job offer
How to Apply
- Review the Software Engineer position and requirements.
- Prepare an updated resume highlighting your software engineering skills and experience.
- Submit your application through the official Revvity careers portal or designated job application page.
- Complete any required assessments or screening steps.
- Attend the interview rounds if shortlisted.
- Complete the remaining hiring and onboarding requirements after receiving an offer.
