Relatient Off Campus Drive 2024 | Technical Analyst

About Relatient Off Campus Drive 2024

We partner with leading health systems and medical practices – comprising more than 40,000 providers across the US – to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience.

Relatient Off Campus Drive 2024 Details

Job Description For Relatient Off Campus Drive 2024

We are currently looking for a Technical Analyst to join our team.

Essential Functions:

• Enhance overall Relatient client experience
• Resolve client complaints and product troubleshooting via phone, email, and/or support cases
• Submit and assign support cases to the appropriate department
• Monitor support portal and keep client updated on status of case(s)
• Properly prioritize client requests
• Guide client with solutions when issue appears to be user error/lack of knowledge
• Utilize computer technology to handle high call/support ticket volume
• Work with team leads to ensure proper customer service is being dlivered
• Close out or open call/email records in support portal
• Transfer clients to appropriate department(s)
• Inform support team when issue(s) are high priority
• Basic research of issues before assigning case(s)
• Web Portal training/support
• Client notification of case resolution(s)

Education & Experience Requirements :

• Bachelor’s degree or equivalent experience in lieu of a degree is required.
• 1+ years of experience in a customer support role, preferably in a technical support role.
• Some experience with SQL (Basic Queries), or Advanced SQL (e.g. Joins)
• Basic understanding of programming / scripting language(s)

Relatient Off Campus Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Relatient Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.