About Quorum Software Careers 2025
Quorum Software is a leading provider of energy software worldwide powering growth and profitability for energy businesses by connecting people, workflows, and systems with decision-ready data. Twenty five years ago, we delivered the industry’s first software for gas plant accountants, and today our solutions streamline business operations with industry forward data standards and integrations. The global energy industry trusts our expertise and applications to successfully navigate the energy transition while delivering value today and into the future.
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Quorum Software Careers 2025 Details
| Company Name | Quorum Software |
| Job Role | Support Consultant |
| Job Type | Full Time |
| Job Location | Bengaluru, Pune |
| Education | BE/ B.Tech |
| Career Level | 0 – 3 Years |
| Salary | Not Mentioned |
| Company Website | www.quorumsoftware.com |
Job Description For Quorum Software Careers 2025
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Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.
What You Will Do:
- Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines. Act as first point of contact to Quorum’s Oil & Gas customers and provide support on 24×7 basis.
- Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents
- Participate in the configuration, enhancement, and testing phases associated with software changes
- Escalation of issues to senior team members and leads as per the escalation matrix in business hours and on-call matrix in non-business hours
- Monitoring alerts, driving resolution, and escalating to Sr. L2 as outlined in the SOP
- Implement and support of master data management solutions
- Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions
- Ensure proper documentation of assigned incidents, including internal and external communications
- Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve
- Respond to and resolve client incidents via Salesforce Service Cloud, email, telephone, Microsoft Teams, with end-to-end responsibility
- Ability to work effectively with global cross-functional teams
- Responsible for periodic after hours on call support for critical issues
- Ensure successful completion of personal and team deliverables
- And other duties as assigned.
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What to Bring:
- Candidate must possess at least a bachelor’s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent
- Up to 3 year(s) of working experience in delivering solution support or solution implementation is required for this position
- Basic technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications
- Basic knowledge of ticket management workflows and best practices, including their application to customer support, ticket resolution, and escalation processes
- Basic knowledge of IT Service Management Tools (Salesforce, ServiceNow, JIRA, ADO, etc.) to manage Customer Service Management engagements
- Proficient in Microsoft Office products
- Basic understanding of software development with good technical skills; must have experience with PL/SQL and Oracle Reports
- Strong proficiency in writing and verbal communication to stakeholders in English
- Strong interpersonal skills
- A sense of urgency about solving problems and attaining favorable results
- Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations
- A team player and enjoy working in a multi-cultural environment
Nice to Have:
- Familiarity with additional technologies such as .Net, Java, Perl, or Shell scripting
- Familiarity with ITIL framework or certification
- Basic foundational knowledge or experience in Oil and Gas industry concepts or workflows
- Basic understanding of Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage
Quorum Software Careers 2025 Application Process
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your Quorum Software Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
