PM Group Careers 2024 | Servicedesk Analyst

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About PM Group Careers 2024

At PM Group, our vision is to be a highly valued, creative delivery partner, building a more sustainable world with our clients.

Employee owned, we work across Europe, the UK, Asia and the USA. Our team of 3,500+ people specialise in the design, construction and commissioning of high-tech facilities.

Over 50 years, we’ve built our expertise working for the world’s leading pharma, food, data centre and medical technology companies. We also have an excellent track record in the advanced manufacturing and energy sectors.

PM Group Careers 2024 Details

Company NamePM Group
Job RoleServicedesk Analyst
Job TypeFull Time
Job LocationBangalore
EducationBE/ B.Tech
Career Level0 – 1 Years
SalaryNot Mentioned
Company Websitewww.pmgroup-global.com

Job Description For PM Group Careers 2024

  • Create a positive customer support experience and build strong relationships thru deep problem understanding.
  • Ensuring timely resolution or escalation, communicating promptly on progress and handing customers with a professional attitude
  • Identify research and resolves incidents and requests regarding use of application software or hardware.
  • Logs and tracks incidents and requests from identification through resolution.  Follows up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.  
  • Documents resolutions and updates self-help and staff knowledge bases.
  • Works with members of the desktop/network teams and other workgroups within the organization on projects and initiatives as needed.
  • Ability to manage Active Directory users, groups, and computer accounts.
  • Ability to perform desktop and laptop builds and rebuild from OS, networking, and application installations.
  • Helpdesk support Analyst will provide technical and troubleshooting assistance remotely, related to computer hardware and software, Mobile devices and other tech tools and products.
  • Candidate who good in English communication and be able to translate their technical knowledge into actionable direction.
  • Should be able to support end user and use remote administration tool.
  • Strong commitment to end user support.
New Update  HCL Walkin Drive 2024 | Customer Support

Qualifications

To be successful in this role, you will have

  • Demonstrates ability and desire to learn corporate, division and location-specific applications, technology, and terminology.
  • Proven ability to learn support processes and techniques.
  • Prior experience supporting users in use of application software in a friendly and professional manner.
  • Competency in MS Office Suite
  • Strong problem-solving skills
  • Must be able to function in a team atmosphere.
  • Must be dependable and have ability to adapt to a continuously changing environment.
  • Strong interpersonal, oral, and written communication skills

Hands on experience and knowledge of the following:

  • MS Office Suite.
  • Office 365 application support. (Ms Teams, Outlook, OneDrive)
  • Windows Operating systems
  • Basic: Citrix and VDI concepts (Basic)
  • Basic networking knowledge and protocols (IP addressing, DNS, DHCP)
  • Microsoft Edge, Firefox, and Chrome
  • Remote access – VPN (Basic)
  • Remote Support using tools like GoToAssist.
  • Install and support of PC hardware and peripherals.
  • Basic – Smartphones and handheld tablets
  • Interpreting logging scripts (cmd, vbs, kix PowerShell)
  • Active Directory. (User creation, User management)
  • NTFS Permissions

PM Group Careers 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your PM Group Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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