PerkinElmer Careers 2024 | Customer Support Engineer

About PerkinElmer Careers 2024

For 85 years, PerkinElmer has pushed the boundaries of science in our food, industrial, life science and environmental markets. In addition to innovative laboratory technologies, our OneSource services division delivers a highly trained, experienced, and collaborative team of service engineers with solutions scalable and customizable to serve laboratory needs. We’ve always pursued science with a clear purpose – to help our customers achieve theirs.

PerkinElmer Careers 2024 Details

Job Description For PerkinElmer Careers 2024

Main responsibilities

• To fulfill needs of customers in the assigned territory
• Accountable for instruments installation and Warranty service in the Field.
• Accountable for Billable service and promote the service contracts. Accountable for Accessories & generating lead for Consumables sales
• Develop and deliver a productivity strategy that contributes quarterly impacts to the business.
• Deliver actionable data driven insights to explore new areas of operational excellence.
• Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures
• Perform field service as advised by the Service Leader, carrying out repairs, maintenance and installation of instrumentation and there accessories.
• Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
• Develop Junior Engineers on handling equipment’s and customers.
• Execute preventive maintenance calls as scheduled.
• Actively demonstrate compliance with all team targets.
• Maintain personal service spares issued and inventory records to the highest standard.
• Ensure all anomalies are quickly and effectively reported and resolved.
• Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times
• Make returns of all fully completed service documentation, Service Reports, Expenses Claims, on a daily basis.
• To ensure that quality standards are maintained while servicing the equipment.
• To maintain good communication at all relevant levels of customer organization.
• In case, customer gives poor rating while taking feedback about our services, necessary support has to be taken from colleagues and ensure that customer complaint is resolved.
• Knowledge Management
• To continuously update the technical knowledge of products.
• To develop applications knowledge.
• To develop soft related to communication, selling and customer management.

Required work experience related to position

Education

• Any graduate/ Diploma in Engineering preferably Electronics
• Should have more than 6 years of experience in the relevant field.
• Experience in a Customer Service Environment
• Background in Electronics preferably gained in a high technology service
• environment, with an understanding of analytical or clinical instrument

Special requirements/Skills/Attributes

• Experience in Instruments like NIR , FTIR will bepreferable particualrly in Dairy, Food, feed and Agro commodities based Industries
• Enthusiastic
• Proactive mindset with strong sense of responsibility and ownership
• Creates and maintains effective customer relationships
• Ability to communicate in a professional manner with customers on all levels,
• providing service information, technical data and general help as necessary.
• Good communication Skills
• Negotiating and influencing skills
• Understanding of excellent Customer Service

PerkinElmer Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your PerkinElmer Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.