Operative Careers 2024 | Customer Support Analyst

About Operative Careers 2024

With $8.5B in digital ad revenue and $40B in global TV ad revenue flowing through the systems, Operative plays a crucial role in helping the world’s top media companies and publishers manage and advance their advertising businesses and increase revenue by helping them transition from ratings-based to outcome-based selling with modern order management system. The platforms are built on modern cloud native SaaS based technologies for Convergence. The multiple channel advertisement requirements are managed from a single place.

Operative Careers 2024 Details

Job Description For Operative Careers 2024

Operative is looking for an enthusiastic, driven team player to add to their global support team responsible for delivering business-to-business application support. This role champions customer priorities, drives incidents to closure, and enhances the customer support experience. You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support.    

MAIN DUTIES AND RESPONSIBILITIES 

• Receive, analyse, troubleshoot, replicate, and resolve complex customer issues, post-implementation, with a goal to aide in customer success, retention, and adoption of Operative product lines 
• Build knowledge of the software, troubleshooting tools and processes 
• Provide rapid response and resolution to complex customer incidents within the SLA requirements 
• Coordinate with Operative internal teams (Product Management, Solutions, TechOps, Customer Success, and Engineering) to address customer needs and requests 
• Demonstrate initiative, agility and follow through in areas of responsibility  
• Be personable, professional, and responsive, while capably representing Operative to customers 
• Contribute to the support knowledgebase 
• Assist with a variety of operational projects such as monitoring customer production environments 

COMPETENCIES 

• Required: 

• Excellent written and verbal communication skills (English Proficiency)  
• Ability to gather issue details, identify problems, mediate issues, develop solutions, and implement a course of action  
• A ‘can do’ attitude with strong follow-through habits  
• Deadline and detail-oriented, with the ability to juggle multiple customers and projects simultaneously.  
• Ability to handle challenging customer situations with diplomacy and be cool under pressure  
• Ability to analyze customer incidents and recreate possible defects in a simulated environment  
• Exceptional interpersonal and customer service skills  
• Willingness to take on whatever tasks are needed to complete the job  
• Strong Microsoft Excel knowledge  
• Experience within the Customer Support Domain
• Working SQL knowledge
• Knowledge of software development life cycle
• Bachelor’s degree (or similar) required 
• Technical focus preferred 
• Experience working with Internet products (SaaS) and technologies 
• 1+ year(s) experience supporting software with external customers 
• Previous experience working with Digital Advertising, Online Publishing, or Interactive Media companies 

Operative Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Operative Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.