NxtWave Off Campus Drive 2025 | Customer Support Executive

About NxtWave Off Campus Drive 2025

At NxtWave, we are determined to transform youngsters into highly skilled tech professionals irrespective of their educational background. With our Continuous Career Building Programs 4.0 (CCBP 4.0), anyone can build 4.0 skills and get high-paid jobs centered around 4.0 technologies like AI, ML, Full Stack Development, Cybersecurity, IoT, VR/AR, Blockchain and more.

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NxtWave Off Campus Drive 2025 Details

Job Description For NxtWave Off Campus Drive 2025

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We are seeking a highly motivated Customer Support Executive to provide exceptional customer service to our candidates. The ideal candidate will have excellent communication skills, the ability to problem-solve, and a passion for helping others. This role requires exceptional customer service skills to assist customers through both voice and non-voice channels.

Key Responsibilities:

• Answering customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolving customer issues and escalating to the appropriate department if necessary.
• Maintaining accurate customer records and updating the database as necessary.
• Assisting with customer retention by building relationships and addressing any concerns.
• Continuously improving the customer experience by identifying areas of improvement and proposing solutions.
• Manage large amounts of Tickets.
• Build sustainable relationships and trust with learners through open and interactive communication.

Requirements:

• A minimum of 6 Months – 2 Year experience in a Customer Support role(Nonvoice & Voice)
• Excellent communication skills with fluency in written and spoken English.
• Strong problem-solving skills and ability to think on your feet.
• Demonstrated ability to multitask and manage time effectively.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours, including weekends and holidays.
• Experience in a fast-paced customer support environment.
• Knowledge of customer relationship management software.
• Should have a laptop.
• Proficient in English and Hindi, Telugu

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NxtWave Off Campus Drive 2025 Application Process

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We wish you the best of luck in your NxtWave Off Campus Drive 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.