Nivoda Careers 2024 | Customer Support Associate

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About Nivoda Careers 2024

Nivoda provides jewellery businesses with a simple solution to strengthen profits, increase efficiency and accelerate growth with its B2B jewelry marketplace. Designed to save you time and money whilst giving you access to the world’s diamond & gemstone supply at the best prices with zero inventory risk, Nivoda is trusted by thousands of retailers all over the globe.

Not only can Nivoda help you source diamonds with the most competitive prices from top suppliers worldwide but it also solves the logistical inconvenience and additional expense that most businesses face when purchasing diamonds internationally. Leave it to us to tend to the entire quality control, invoice and delivery process.

Nivoda Careers 2024 Details

Company NameNivoda
Job RoleCustomer Support Associate
Job TypeFull Time
Job LocationMumbai
EducationAny Degree
Career Level0 – 1 Years
SalaryNot Mentioned

Job Description For Nivoda Careers 2024

Nivoda is looking for a Mumbai based, enthusiastic and customer centric Customer Support Associate. You will be responsible for ensuring that Nivoda’s customer support remains best in class by clearly and effectively responding to customer requests in a timely manner through our care channels (phone, email, live chat, etc).Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you!

  • Ensure customer care channels, including email inbox, live chat and phone calls, are monitored, and responses are quick, friendly, professional and helpful
  • Take care of all Global Suppliers who are already listing their stock on Nivoda
  • Supporting suppliers by providing quick, honest advice and confident and clear responses
  • Supporting global operations team by getting quick answers from the suppliers by following up with them
  • Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to
  • Continuously contribute ideas on how Nivoda’s service, process and systems can be improved
  • Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.
  • Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers
  • Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfillment, Sales, Operations, Tech, Finance and Product
  • Keep Suppliers well informed of changes to their orders, deliveries, returns
  • Completing tasks at a quick pace with effective management
  • Record issues and work with other teams to improve customer experience 

What you’ll need:

  • Mumbai based, excellent communication skills in English and Gujarati.
  • Excellent & courteous written and verbal communication
  • Experience in a customer service and facing role and willingness to learn
  • Knowledge of diamonds preferable but not required
  • Responsible and reliable
  • Excellent people skills and compassion
  • A team player and can collaborate with wider teams
  • Passionate about great customer service
  • Ability to manage time effectively.
  • Comfortable to work in rotational shifts.

Nivoda Careers 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires


We wish you the best of luck in your Nivoda Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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