Want Job Alerts? Join UsAbout NielsenIQ Recruitment 2024
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View(TM).
Candidates Also Apply : NielsenIQ Off Campus Drive
NielsenIQ Recruitment 2024 Details
| Company Name | NielsenIQ |
| Job Role | Junior Customer Service Associate |
| Job Type | Full Time |
| Job Location | Pune |
| Education | BE/ B.Tech/ B.Sc/ BBA/ MBA |
| Career Level | 0 – 1 Years |
| Salary | Not Mentioned |
| Company Website | www.nielseniq.com |
Job Description For NielsenIQ Recruitment 2024
Jr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience.
Responsibilities
- The person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks.
- She will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.
- Delivering database and reports as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan
- Responsible for Triaging of customer queries/ request (data, reports, resolution) across markets and customer category groups and tracking actions for improvement as needed
- Working closely with NielsenIQ teams for customer set up/ maintenance on coding and database tasks
- Execute process automation using tools like R/ Python/ Excel Macros and exploring the possibility of implementing AI/ML.
- Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design.
- Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline.
- Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.
Qualifications
- Bachelors/ Masters Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers
- Preference to candidates having exposure to R/ Python, or AI/ ML/ RPA
- Analytical skills and aptitude for data and operational processes
- Good organization skills, meeting deadlines, and team player
- Project management aptitude (critical path, task sequencing, problem solving, etc.)
- Skew towards accuracy, proactivity and attention to details
- English language proficiency: writing and verbal
Soft Skills
- Communicate clearly with customers
- Ability to translate technical details from different customer contexts
- Build network relationships in multi-cultural environment
- Troubleshooting using Influencing skills
- Ability to work under pressure and ask for support when required
Candidates Also Apply : NielsenIQ Careers
NielsenIQ Recruitment 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply the job before link Expires
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your NielsenIQ Recruitment 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
