About Netrio Careers 2026
Netrio is a leading full-service IT Managed Service Provider (MSP) and outsourced Network Operations Center (NOC) specializing in managed IT infrastructure, cybersecurity, cloud services, and custom applications for small-to-mid-market enterprises. Operating since 2003, they provide 24/7 proactive monitoring, supporting over 1,000 customers with a focus on enhancing efficiency and security.
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Netrio Careers 2026 Details
| Company Name | Netrio |
| Job Role | Service Desk Analyst |
| Job Type | Full Time |
| Job Location | Pune |
| Education | BE/ B.Tech |
| Career Level | 0 – 1 Years |
| Salary | Not Mentioned |
| Company Website | www.netrio.om |
Job Description For Netrio Careers 2026
The Support Technician – Internal will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from employees with speed and precision. This role is on the front line for reactive employee requests, handling with a high level of accuracy and customer satisfaction.
Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio’s technical team when appropriate. Proactive ticket work focuses of performing routine maintenance/monitoring tasks, service support tasks and tasks as directed.
Key Responsibilities
- Provide phone support for helpdesk calls.
- Efficiently triage and resolve service requests, minimizing errors and reducing time per service request.
- Collaborate with peers and technical staff to ensure first-call completion.
- Consistently meet remote support response standards on a day-to-day basis.
- Ensure customer satisfaction by confirming the resolution of each service request after completion.
- Work with peers and technical staff to facilitate the transition of work to the appropriate team.
- Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps.
- Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity.
KEY COMPETENCIES
Customer Focus
- Provide clear communication and resolution regarding service requests to ensure customer satisfaction.
Collaboration
- Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.
Continuous Improvement
- Identify gaps in documentation and processes to enhance efficiency and service delivery.
Attention to Detail
- Accurately manage and document service requests, ensuring proper tracking and resolution.
Time Management
- Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.
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Qualifications
Required:
- Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field.
- Ability to triage technical support calls.
- Strong customer service skills with the ability to communicate technical information clearly to non-technical customers.
- Ability to work quickly and accurately with strong attention to detail.
- Ability to follow written procedures and document work thoroughly.
Preferred
- Experience in technical support or service request management in a remote support environment.
- Familiarity with client network management and monitoring tools.
Netrio Careers 2026 Application Process
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your Netrio Careers 2026. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
