NedGraphics Careers 2026 | Junior Technical Support Engineer

About NedGraphics Careers 2026

NedGraphics™ is the leading provider of textile design and CAD / CAM software solutions for the apparel, home furnishings, flooring, and other textile markets. Our products allow designers to exercise unconstrained creative freedom while improving efficiency, productivity, time to market, and accuracy to create production-ready artwork. NedGraphics’ solutions play an important role in promoting sustainability through digitization by optimizing product development workflows, eliminating design errors, and reducing sampling costs.

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NedGraphics Careers 2026 Details

Job Description For NedGraphics Careers 2026

We are looking for a motivated and technically inclined individual to join our team as a Junior Level
Technical Support Technician. The ideal candidate will have a foundational understanding of textile
production processes, experience with NedGraphics design and production software, and general IT
support skills.

The candidate will be responsible for supporting customers in either the Europe or US time
zones.

Key Responsibilities

Provide first-line licensing (NEDKey) support to European & UK customers for NedGraphics design
and production software (e.g., Texcelle, Easy Coloring, Easy Weave, etc.)

Assist customers with NEDKey licensing system rollout by:

• Migration from old to new NEDKey licensing platform;
  o Installation of design and production software with NEDKey setup;
  o Arranging technical meetings with customers to discuss implementation;
  o Troubleshoot, diagnose and fix any rollout issues.
• Collaborate with stakeholders to:
  o Identify license contractual-related issues and escalate to the Account Managers or other
  internal stakeholders;
• Gather licensing details and work with Back Office team with NEDKey OrgAdmin setup;
• Involve Customer Success Specialist for 2nd-level support related to complex issues;
• Use CRM Ticketing system to log and track all communication internally and with
  customers during rollout;
• Provide feedback to Product Management of lessons learned, issues found and
  improvement suggestions for NEDKey;
• Keep the NEDKey FAQs and User manual updated; an interacting/escalating issues to 10DUKE, the license platform provider if needed.
• Support designers with basic IT issues including hardware, software, printers and network
  connectivity.
• Manage the logging and tracking of bugs and feature requests through the internal reporting
  platform.
• Escalate complex issues to senior Customer Success team members when necessary.
• Maintain a helpful and professional approach to user support.

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Skills, Knowledge and Expertise

• Familiarity with NedGraphics software used in textile design and production.
• Basic understanding of textile production workflows, including digital printing and weaving a benefit.
• General IT knowledge, including Windows OS, network basics, and common office hardware.
• Strong communication and troubleshooting skills.
• Ability to learn quickly and adapt to new tools and systems.
• Teamoriented with a customer-focused mindset.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage multiple support requests efficiently.
• Technical diploma or completed coursework in Information Technology, Textile Technology, or a
  related discipline.
• Experience providing technical support to customers highly desirable
• Proficiency with textile design software; hands-on experience with NedGraphics would be an
  added benefit
• Practical experience in a textile production environment, with an understanding of design-to-
  production workflows (preferred).
• Familiarity with color calibration tools and textile output devices is considered an asset.

NedGraphics Careers 2026 Application Process

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your NedGraphics Careers 2026. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.