About National Instruments Careers 2024
In 2023, Emerson acquired NI and introduced its new Test & Measurement business group. NI and Emerson share commitments to continuous innovation, operational excellence, and sustainability. In this new chapter, we’ll build on our legacy and leadership in software-connected, automated test and measurement systems. We remain focused on investing in industry leading innovations, delivering differentiated solutions to our customers around the globe, and helping engineers solve the world’s toughest challenges.
National Instruments Careers 2024 Details
| Company Name | National Instruments |
| Job Role | Platform Support Engineer |
| Job Type | Full Time |
| Job Location | Bangalore |
| Education | BE/ B.Tech |
| Career Level | 0 – 1 Years |
| Salary | Not Mentioned |
| Company Website | www.ni.com |
Job Description For National Instruments Careers 2024
Platform Support Engineer (PSE) at NI partners with customers to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. PSE also act as point of contact from customers to manage the issues and challenges, collaborate with internal team members to accelerate the progress to resolution. PSEs respond to and anticipate technical needs to help maintain or accelerate our customers’ development schedule, building customer loyalty and gaining a reputation as trusted technical partners.
PSEs also aspired to identify customer technical needs today and tomorrow that are out of scope of standard technical support and upsell premium support services. PSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.
Key Performance Objectives
- Assist customers in solving engineering/scientific challenges by solving technical issues
- Probe, replicate and troubleshoot customers’ technical issues at NI office or onsite at customer location
- Maintain high standard in quality of service, while meeting Service Level Agreement (Average 90% or above in customer satisfaction survey)
- Regular and consistent on-site presence at customer location
- Achieve and continuous develop on competency in NI offerings and customer’s application
- Strong ownership and drive for customer success
- Business acumen to apply technical responsibilities into demand generation
- Provide effortless technical support via digital channel
- Captures and documents knowledge to enable self-service resolution. Adopt and apply latest Knowledge-Centered Service (KCS) methodology on every customer engagement.
- Leverage previously acquired technical experience, and make continuous improvements on the contents for maximum efficiency and effectiveness of digital, web-based support
- Accelerate customers’ business by fostering team proficiency of NI products within customer organization
- Identifies and anticipates technical gaps within customer organization and works with management to build product, system or technical expertise.
- Educates customers through technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
- Advocates for the customer experience within the company
- Identify quality, feature, or user experience gaps and feedback to relevant functions on every customer engagement
- Escalates complex technical issues internally to the appropriate group while maintaining ownership of customer interaction.
- Identify customer technical needs that are out of scope for standard technical support and upsell premium support services
- Continuously lead peers as NI products, platform and systems, by acquiring in-depth technical expertise
Basic Qualifications
- Proficiency in English
- Bachelor of Engineering or Computer Science required; preferred Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science.
- Strong interpersonal communication and soft skills (preferred experience in Customer-Facing roles)
- Strong problem-solving skills, curious, motivated to learned and excited with new technologies
- Knowledge in LabVIEW, NI TestStand and NI software and hardware is great to have but not a must
- Fresh graduate is encouraged to apply
- Required to be working in NI office and also customer’s site
- Availability to travel up to 20% of time throughout Asia Pacific.
National Instruments Careers 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply the job before link Expires
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your National Instruments Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
