LINK Group Careers 2024 | Service Desk Analyst

Karthik Ps By Karthik Ps 4 Min Read
LINK Group Careers
LINK Group Careers
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A global, digitally enabled business connecting millions of people with their assets – safely, securely and responsibly. From equities, pension and superannuation to investments, property and other financial assets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. We help manage regulatory complexity, improve data management and provide the tools to connect people with their assets, leveraging analysis, insight and technology.

Company NameLINK Group
Job RoleService Desk Analyst
Job TypeFull Time
Job LocationMumbai
EducationAny Graduate
Career Level0 – 1 Years
SalaryNot Mentioned
Company Websitewww.linkgroup.com
  • Ticket triage / categorisation / prioritisation / assignment. 
  • Escalation of Major IT Incidents,  
  • AD user record currency, network Share access, account provisioning / termination 
  • Provide high quality customer service on inbound and outbound calls 
  • Provide efficient and effective query resolution by taking ownership for first call resolution  
  • Identify opportunities to provide information regarding other value-added services  
  • Participate in formal and informal team based training 
  • Adhere to all legislative requirements required for the role 
  • Ensure Service Level compliance for Incidents and Requests 
  • Monitoring of the Service Desk queue, ensuring all tickets are dealt with in a timely and professional manner 
  • Use agreed IT Operational Processes, and ensure they are consistently applied in order to maintain high quality and efficient IT services are delivered  
  • Maintain and improve on key Service Desk performance indicators 
  • Participation in quality development 
  • Active involvement in team and cultural change within the Service Desk team 
  • Other responsibilities as directed by the Manager or Team Leader, Service 

Experience & Personal Attributes

  • Experience working on a Service Desk – providing IT support 
  • Active Directory 
  • Service Now 
  • ITIL processes 
  • Strong written and verbal communication 
  • Strong customer service skills
  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY DIRECT LINK !

We wish you the best of luck in your LINK Group Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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I'm a HR Consultant based in chennai, and I have a deep passion for recruitment industry since 2015. Whether it's job updates, mock interview, I'm constantly exploring and sharing my insights.