About LeadSquared Careers 2025
LeadSquared is a new-age SaaS CRM platform that provides end-to-end sales, marketing, and onboarding automation solutions. The company specializes in solving sales challenges for high lead-volume, high-velocity businesses that have multiple sales channels and teams. Currently, LeadSquared is helping 2000+ enterprises across 40 countries enhance their sales efficiency.
Candidates Also Search: Technical Support Engineer Jobs
LeadSquared Careers 2025 Details
| Company Name | LeadSquared |
| Job Role | Product Support Engineer |
| Job Type | Full Time |
| Job Location | Bangalore |
| Education | BE/ B.Tech |
| Career Level | 1 – 3 Years |
| Salary | Not Mentioned |
| Company Website | www.leadsquared.com |
Job Description For LeadSquared Careers 2025
The Product Support at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers. We are looking for a long run relationship and one who is committed & takes complete ownership with top-notch customer handling skills, technical understanding.
The Role is to manage a small team of Product Support Engineers who are responsible to deliver high quality support to technical and non-technical users of LeadSquared through email, phone and documentation.
Roles & Responsibilities:
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using LeadSquared.
- Ask customers targeted questions to quickly understand the root of the problem.
- Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution.
- Onboarding new customers: Providing Admin and User trainings e.t.c (over web and in-person).
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Work closely with technical teams to enhance the quality of existing products.
- Manage and monitor customers’ expectations.
- Help in keeping customers extremely satisfied and thereby contributing to customer retention.
Key Requirements:
- 1+ years of experience in supporting supporting web based software platforms SaaS for North American and Indian customers
- Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures.
- Good understanding of API, Webhooks, Connectors.
- Good to have the understanding on at least one of the programming languages (PHP, Java, Python).
- Operational support experience – the ability to capture the user environment during trouble shooting & work towards speedy and accurate resolutions for client issues.
- Excellent problem-solving, strong written & verbal communication and documentation skills
- Obsessed with customer support and delighting the customers.
- Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools.
- Need to work in the 24/7 Shift
Candidates Also Search: Python Developer Jobs
LeadSquared Careers 2025 Application Process
DOUBLE CLICK TO APPLY DIRECT LINK !
We wish you the best of luck in your LeadSquared Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
Candidates Also Search: PHP Developer Jobs
Placement Papers ( Rs 99 ) 
