BPO
This role supports day-to-day Workplace and Facilities operations for our India site, helping ensure a safe, efficient, and employee-friendly workplace. You will provide hands-on operational support, help coordinate vendors and service providers, and assist in executing workplace programs under the guidance of the Workplace & Facilities team. This is an overnight position that will also require working some weekends.
What You’ll Do
- Support daily Workplace and Facilities operations on-site, helping ensure consistent service delivery and a positive employee experience.
- Help track team tasks and priorities, ensuring work is completed on time and to standard.
- Help implement processes, playbooks, and initiatives set by the Workplace and Facilities team.
- Support space planning and seating logistics, including desk moves, adds, and changes.
- Help plan and execute office events, supporting smooth day-of logistics.
- Conduct routine facility walkthroughs to help confirm compliance with safety standards and company policies; flag issues to the team.
- Support emergency preparedness activities, including drills and basic response procedures, under the direction of site leadership.
- Coordinate with vendors and contractors on day-to-day service requests for food, beverages, cleaning, and maintenance; help track service quality and follow up on issues.
- Assist with move-in/move-out logistics for office renovations and new builds.
- Help gather and organize occupancy data and employee feedback to support workplace improvement efforts.
- Track expenses and support budget administration, including invoice processing and basic variance reporting.
- Help communicate workplace updates and changes to employees.
- Provide regular status updates to your manager on ongoing tasks and projects.
- Build positive working relationships with employees, vendors, and contractors.
- Support Sustainability Team initiatives at the office location, such as recycling programs and waste tracking.
What We’re Looking For
- Experience: Bachelor’s degree (or equivalent) and 1–2 years of experience in workplace, facilities, hospitality, or office administration.
- Teamwork: Willingness to learn, take direction, and support a team; eager to grow into larger responsibilities over time.
- Communication: Clear verbal and written communication skills; comfortable interacting with employees, vendors, and contractors.
- Organization & Execution: Detail-oriented and reliable; able to manage multiple tasks and follow through on commitments.
- Problem Solving: Resourceful and proactive; flags issues early and follows up until they’re resolved.
- Vendor Coordination: Comfortable coordinating with service providers (custodial, catering, maintenance, etc.) on routine requests.
- Project Support: Able to support cross-functional projects with tasks such as scheduling, logistics, and tracking, including office construction and renovation activities.
- Budget Support: Comfortable with basic expense tracking, invoice processing, and administrative recordkeeping.
- Technology: Comfortable with Google Suite, Jira, Coupa, Slack, Claude, ChatGPT, Gemini, and Sigma, or willing to learn. Basic Excel and Google Sheets skills.
- Flexibility: Able to work in-office 5 days a week and support occasional evening or weekend needs for events or emergencies.
- Industry Knowledge: Interest in workplace trends (hybrid/remote work, workplace design) is a plus.