Technical Support Engineer - IX

As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software.

What You'll Do

• Provide technical support to clients via phone, email, and chat
• Troubleshoot and resolve technical issues related to our recruitment software
• Collaborate with our development team to identify and resolve complex technical issues

• Conduct training sessions for clients on how to use our software effectively
• Document and track all technical support requests and resolutions in our system
• Continuously monitor and improve the overall performance and stability of our software

• Stay up-to-date with the latest industry trends and advancements in recruitment Technology

What You've Done

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Minimum of 2 years of experience in technical support, preferably in the software industry

• Hands on experience on integrations and API’s
• You are a critical thinker, quick learner, and can adapt in an agile fast paced environment

• Should excel in troubleshooting and demonstrate curiosity in all aspects of problem solving

• Should be passionate about Web design, Content Management System (CMS), self help, technical documentation and have a deep understanding about Knowledge Centered Service (KCS)

• Strong knowledge of recruitment technology and processes
• Experience with troubleshooting and resolving technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Strong problem-solving and analytical skills
• Proven track record of providing exceptional customer service
• Willingness to work flexible hours, including weekends and holidays, as needed