Technical Support Engineer

The Technical Support Engineer provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.
About the Role:

• Provide technical and procedural consistency within a team focused on troubleshooting and problem-solving client system performance and functionality concerns
• Assist in the reduction of the number of incidents as well as decreasing resolution times by providing high-level trouble shooting on technical issues
• Respond to client’s basic system questions and how-to inquiries
• Analyze data to support global trade operations of clients
• Apply corrective solutions to meet client’s supply chain needs
• Communicate with clients to provide excellent customer service at all times
• Work as part of an international team of software analysts
• Following standards and influencing continuous improvement of standards
• Assist with production of technical documentation for assigned tasks and projects
• Other duties as assigned

About You:

Essential Skills:

• Support experience with an emphasis on providing excellent service in a customer care role
• Superior analytical, problem solving and troubleshooting skills
• Exceptional attitude towards customer service
• Ability to work independently and in a team environment
• Excellent verbal and written communication skills
• Awareness of programming concepts and database usage
• Familiarity with Internet-based applications
• Capable of multi-tasking in a fast-paced environment

Technology Used:

• Web-based software platforms
• SQL (mandatory)
• Microsoft suite

Education/Certification(s):

• Bachelor’s degree in Computer Engineering/Computer Science, Information Technology or Math is mandatory.
• Relevant technical certifications preferred but not required.Experience Required : 1-3 years of relevant experience