Technical customer support
This is a full-time, on-site Technical Customer Support role based in Thane. The Technical Customer Support professional will respond to customer inquiries, diagnose technical issues, and provide timely resolutions through phone, email, chat, or ticketing systems. Daily responsibilities include troubleshooting product or service-related problems, guiding customers through solutions, and documenting cases accurately in internal systems. The role also involves collaborating with cross-functional teams to escalate complex issues, monitoring recurring problems, and providing feedback to improve products and services. Maintaining high standards of customer satisfaction, adhering to defined service-level agreements, and following established support procedures are key expectations.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Satisfaction, with a service-oriented mindset.
- Demonstrated Technical Support and Troubleshooting abilities for software, hardware, or technical platforms.
- Solid Analytical Skills to interpret issues, identify root causes, and propose effective solutions.
- Clear and professional verbal and written communication skills.
- Ability to work on-site in Thane and manage shifts as required by business needs.
- Experience in a technical support or contact center environment is preferred.
- Comfort using CRM, ticketing tools, and basic productivity software.
- Relevant education in IT, computer science, engineering, or a related field is an advantage.