Support Executive

The Support Team is the frontline of Inkle’s customer experience. We are the first point of contact for clients, helping them resolve queries, understand their filings, and stay on top of important deadlines. As a Customer Support Executive (Night Shift), you will ensure seamless communication with clients, provide accurate and timely updates, and coordinate with internal teams to deliver high-quality support. This role requires attention to detail, proactive follow-ups, and a strong commitment to client satisfaction.

Responsibilities: 

• Onboard new customers who have been converted by the sales team.
• Respond throughout the day on our proprietary chat tool to customer queries.
• Call and chase customers to complete their tax filings and bookkeeping.
• Facilitate interaction between customers and our in-house and third-party service bookkeepers and accountants, to ensure deliverables are on time.
• Be super responsive to complaints and issues raised by customers, and relentlessly work to resolve them.
• Continuously feed back process improvements to the Product team so they can build them.

Who we’re looking for: 

Experience is not required, but you must have the following characteristic traits:

• An obsessive interest in customer service excellence.
• Strong ability to communicate in English and foster positive business relationships.
• Very focused on attention to detail.
• Highly organized and with the ability to multitask.
• Self-driven and proactive nature.
• Willingness to work night shift constantly.