Site Reliability Engineer I

The Global Command Center (GCC) Site Reliability Engineer (I) is responsible for monitoring and supporting business-critical applications and infrastructure across hybrid and multi-cloud environments. The role provides first-level event and incident response while supporting day-to-day reliability operations, including infrastructure maintenance, certificate management, deployments, observability, and production support.

The engineer works closely with application, infrastructure, cloud, DevOps, network, and SRE teams to maintain service availability, minimize business impact, and continuously improve operational reliability.

Key Responsibilities

• Monitor applications, infrastructure, cloud platforms, and customer-facing services for availability, performance, and reliability.

•  Analyze, acknowledge, prioritize, and triage alerts and events, performing initial troubleshooting and escalation as required.

• Provide L1 production support and participate in incident and major incident response.

• Support monitoring and observability using tools such as AppDynamics, Dynatrace, Datadog, Splunk, Azure Monitor, Google Cloud Operations, and ServiceNow Event Management.

•  Perform routine infrastructure maintenance and server patching across Azure, GCP, AWS, VMware, Windows, and Linux environments.

•  Manage SSL/TLS certificates, including monitoring, renewal, installation, validation, and expiration prevention.

•  Execute and validate application deployments following established change and release processes.

•  Support Operational Readiness Reviews by validating monitoring, alerting, runbooks, escalation paths, and support procedures.

•  Identify recurring incidents, monitoring gaps, and operational risks and contribute to service improvements.

• Support automation of repetitive operational tasks using PowerShell, Python, Bash, or APIs.

• Maintain runbooks, knowledge articles, incident records, and operational documentation.

• Follow established incident, problem, change, and event management processes.

Required Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or related field, or equivalent experience.

• 0-2 years of experience in Event Management, Production Support, SRE, NOC/Command Center, DevOps, or Infrastructure Operations.

• Working knowledge of Azure, GCP, and/or AWS.

• Understanding of monitoring, incident management, server administration, networking, SSL/TLS certificates, and deployment processes.

• Familiarity with Windows and/or Linux environments.

• Strong troubleshooting, problem-solving, communication, and collaboration skills.

• Ability to work effectively in a 24x7 shift-based support environment.

Preferred Qualifications

• Experience with enterprise monitoring/observability and ITSM tools.

• Basic scripting knowledge in PowerShell, Python, or Bash.

• Exposure to CI/CD and automation.

• Understanding of SRE concepts including SLI/SLO/SLA, MTTD, MTTR, availability, and resiliency.

• Azure, GCP, or AWS certification is a plus.

Key Competencies

• Event and incident management

• Technical troubleshooting

• Operational discipline and attention to detail

• Customer focus and ownership

• Communication and collaboration

• Prioritization and decision-making under pressure

• Continuous improvement mindset