Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback.
Collaborate with your teammates and Engineering teams including filing JIRAs to report reproducible bugs.
Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs.

Preferred candidate profile

Fluent in English (both oral and written)
1+ years of experience in a client-facing technical role, preferably with the ability to understand and troubleshoot issues with cloud solutions.
Supporting customers with service level agreements (SLAs), preferably in hours, utilizing a ticket system such as Zendesk.
Excellence in task prioritization and evaluation of situational urgency.
Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Ability to stand in the customer's shoes and demonstrated dedication to the customer experience.
Coming from a technical background
Experience working with top-tier customers.
Experience working with REST APIs.
Experience working with JIRA, Confluence, Airtable, and other project tools.

Product Technical Support Specialist

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