PEO Operations Analyst

Rippling is looking for a Client Operations Analyst to execute client onboarding processes and ensure ongoing regulatory compliance with various federal, state, and local agencies. This is an exciting opportunity to become a core operations team member. You’ll help design scalable processes to bring new customers into our platform while working cross-functionally to minimize the operational burden through software automation. This highly cross-functional, task-oriented role impacts the performance of our sales, product, and finance teams.

What you will do

• Provide first-class service to our clients.
• Resolve tax account registration and maintenance tasks for our clients.
• Work with Federal/State agencies on behalf of our clients.
• Identifying and reporting System and/or process gaps that will result in a decrease of a negative client experience
• Work cross-functionally with Payroll Engineering.
• Updating internal systems
• Documenting process and team building

Responsibilities

• Review and process inbound communications related to state and local tax registrations and maintenance across multiple internal and external stakeholders
• Audit tax portals and client accounts to ensure good standing.
• Case triage and processing.
• Use our internal software tools to analyze and take action for your dedicated work areas
• Conduct filings and registrations with government agencies to support customer acquisition activities

What you will need

• 18+ months of US SaaS experience in a customer-facing Support or Implementation capacity
• Experience in an operational role, such as payroll operations, regulatory operations, or support operations is preferable
• Strong English communication skills (written and verbal)
• Client-facing experience (Mandatory)
• Strong problem solving skills: close attention to detail with excellent work product, time management, and execution
• Grit and patience since you’ll have to deal with U.S. government agencies
• Experience with Google Suite or Microsoft Office, for data analysis and task organization; familiarity with JIRA/Confluence, Slack, and HRIS systems a plus
• Ability to work in a dynamic environment with rotational shifts
• Willingness to work a PST shift