Jr Associate - Customer Master Data NA

Avantor is looking for Jr Associate - Customer Master Data NA, intermediate level position who can support Avantor’s data management strategies by investigating and resolving data quality issues in enterprise applications via deletion and merging, while safeguarding against data loss. Execute mass data management processes while ensuring data quality. Manage documentation, updates to the Data Dictionary and data management training materials, under the guidance of the Enterprise Data Management & Analytics team. Coordinate and conduct mass data imports into core systems, and mass data-cleansing initiatives, ensuring integrity and eliminating redundancy from corporate databases.

Job description:

• Complete training and get certified on process/processes within the stipulated timeframe
• Adhere to the workflow instructions/standard operating procedure provided by the business 
• Complete all assigned tasks as per Service Level requirements specified by the business and meet/exceed key performance parameters
• Liaise with both internal and external customers and provide resolution with a customer centric approach
• Analysis and fulfillment of daily request from the CMD NA mailbox which include: new account set up, account changes, freight adjustments and alignment, account restrictions, sales rep assignments, taxation issues, company name changes, account terminations and various special projects.
• Understand impact of changes associated Customer Master Data information, and assist Contract Administration teams with transition of information to support profitability improvement initiatives.
• Thorough research of prospective customers and set up of new customer accounts ensuring quality control for all new accounts set up in the field.  Requires use of Internet databases and direct interaction with NCO, Tax, Regulatory, Corporate Accounts, and the VWR Customer.
• Addition & Maintenance ESS VWR Customer database - this is the basis of the Content group and demands meeting requirements from Customers, Sales Teams, Contract Administration, Operations, HR and other internal departments.
• Correction and maintenance of new and existing customers, ensuring highest data quality and integrity - this function is essential to provide VWR with consistent and clean master data to prevent compliance and fraud issue and enable enhancements of customer data related initiatives. Task includes researching and validating all requests  - prior to fulfillment of updates and changes - while meeting standard turn around times as established in CMD Business Rules.
• Coordinate activities of all internal and external contacts necessary to the task.
• Develop and maintain customer profile database and provide formal communication of all new customer profiles to internal customers and external clients.
• Scrutinize all incoming/returned mailings.
• Answer the CMD fielding live calls, Sales Reps, VWR Customers and other parties seeking Customer Account assistance.
• Initiation and ownership of system enhancements, and coordinate system changes with affected departments
• Perform related work as required

Qualifications (Education/Training, Experience and Certifications)

• Minimum of a graduate Degree in any stream
• 0-2 yrs of experience preferred