IT Product Support

We are looking for enthusiastic and motivated fresh graduates to join our Financial Consolidation, Controlling, and Reporting Platform Support team.

As a Junior Financial Systems Support Engineer, you will work alongside experienced team members to learn, support, and maintain enterprise financial applications across the IBM Cognos suite.

The role provides an opportunity to gain hands-on experience in financial systems, application support, incident management, reporting, and troubleshooting. You will receive structured training and participate in knowledge-sharing sessions to develop your technical and functional expertise across IBM Cognos Controller, IBM Planning Analytics (TM1), and IBM Cognos Analytics.

You will be part of a collaborative team environment that encourages continuous learning, job rotation, cross-functional knowledge sharing, and professional development.

The work location will be Eurofins IT Solutions India Pvt. Ltd., one of our Service Delivery Centers based in Bangalore. Since the applications have a global footprint and serve as an important decision-making platform for management, this role will provide opportunities to interact and collaborate with stakeholders from Eurofins Headquarters in Brussels, Belgium.

2. Key Responsibilities

1. Application Support & Incident Management

• Assist senior team members in handling user queries, application issues, data discrepancies, and basic troubleshooting across IBM Cognos applications.
• Monitor assigned support tickets and ensure timely updates and follow-ups.
• Understand the incident management process and work towards meeting defined response and resolution SLAs.
• Perform initial investigation of reported issues and escalate complex problems to senior team members.
• Learn to identify recurring issues and document troubleshooting steps and solutions.

2. Support Reporting & Process Improvement

• Assist in preparing weekly and monthly support reports.
• Track basic support metrics such as ticket volume, ticket status, resolution time, and pending tickets.
• Maintain and update support trackers and documentation.
• Assist in identifying opportunities to improve support processes and operational efficiency.
• Learn to work with reporting tools and Excel for support analysis and reporting.

3. Knowledge Sharing & Learning

• Participate in structured Knowledge Transfer (KT) sessions covering all three IBM Cognos applications.
• Actively participate in the team's Job Rotation Framework to gain exposure to application support, maintenance, and basic development activities.
• Learn from experienced team members and gradually develop independent troubleshooting capabilities.
• Maintain application documentation, Standard Operating Procedures (SOPs), and user guides.
• Participate in internal training sessions and knowledge-sharing activities.

4. Application Maintenance & Operational Support

• Assist in routine application maintenance activities under the guidance of senior team members.
• Support month-end and quarter-end financial closing activities, including data validation, data loads, and consolidation monitoring.
• Assist with basic dimension maintenance, user access requests, and security-related activities.
• Support testing activities for application changes, enhancements, and releases.
• Perform basic validation after deployments and report any identified issues.
• Learn basic scripting, application configuration, and troubleshooting techniques.

3. Required Qualifications & Skills

Educational Qualification

• Bachelor's degree in Computer Science, Information Technology, Computer Applications, Finance, Accounting, or a related discipline.
• Fresh graduates are encouraged to apply.
• Candidates with an interest in financial systems and enterprise application support will be preferred.

Technical Skills

• Basic understanding of databases and SQL concepts.
• Basic knowledge of Microsoft Excel, including formulas, filters, sorting, and data analysis.
• Familiarity with any reporting or business intelligence tool is an added advantage.
• Basic understanding of programming or scripting concepts (Python, SQL, JavaScript, PowerShell, etc.) is desirable.
• Willingness to learn IBM Cognos applications and related technologies.

Soft Skills

• Good analytical and problem-solving abilities.
• Strong verbal and written communication skills.
• Positive attitude with a willingness to learn new technologies.
• Ability to work collaboratively in a team environment.
• Good attention to detail and an eagerness to take ownership of assigned tasks.
• Flexibility to work with global stakeholders and across different time zones, as required.

4. Preferred / Good-to-Have Skills

• Basic knowledge of IBM Cognos Controller, IBM Planning Analytics (TM1), or IBM Cognos Analytics.
• Exposure to SQL queries or database concepts through academic projects or internships.
• Knowledge of Excel reporting, Pivot Tables, and basic dashboard creation.
• Academic or internship experience involving Python, PowerShell, or other programming languages.
• Basic understanding of ETL concepts and data integration.
• Academic projects or coursework related to Finance, Accounting, Business Intelligence, or Data Analytics.