IT Customer Service New Associate
BPO
- You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA s.
- Candidate who is good in email and chat process who is good in typing is what is preferred here
- Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
- Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
What are we looking for? - Primary skill - Service Desk Non-Voice Support - P1
Roles and Responsibilities: - In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your primary interaction is within your own team and your direct supervisor.
- In this role you will be given detailed instructions on all tasks.
- The decisions that you make impact your own work and are closely supervised. You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts