Intern - System Administrator

We are seeking a motivated Learning Management System Administrator Apprentice to support the management and administration of SymphonyAI’s client-facing LMS tools, TLC OnDemand and Archbee. This role includes providing training helpdesk support, managing user access, and handling client requests.

Job Description

Key Responsibilities:

LMS Administration

• Set up and maintain user accounts in the Docebo LMS system, including adding new users, updating support team assignments, and deactivating users.
• Investigate and resolve user-related errors and process necessary changes.

Customer Support and Ticket Management

• Lead the management of CRM tickets for TLC OnDemand requests.
• Maintain and manage the TLC mailbox, addressing and resolving requests, and coordinating with TLC team members as required.

System and Process Optimization

• Support the execution of LMS page redesign as legacy tools are decommissioned.
• Perform basic analysis and reporting within the TLC OnDemand system for quarterly, year-end, and ad hoc insights.
• Regularly review LMS AI-generated data for accuracy and improvement opportunities.
• Collaborate with the SAI IT team to automate processes where possible.

Content and Documentation Support

• Assist with setting up new courses and course materials.
• Help develop and maintain standard operating documents and training materials.
• Assist with developing training documents and Knowledge Base Articles.

Future Potential

• Opportunity to expand into programming and managing learning content within the WalkMe platform, including tasks like Shoutout development and publishing (jQuery knowledge required).

About You:

• Customer service mindset: passionate about providing excellent support for users, including learners, instructors, and administrators.
• Strong written communication skills: able to explain technical issues in clear, user-friendly terms and communicate task status effectively.
• Excellent task management skills: able to manage recurring weekly tasks proactively.
• Problem-solving skills: ability to quickly identify and resolve issues.
• Detail-oriented: ensures accuracy in reports and double-checks work.
• Adaptability: willingness to learn new systems and adapt to changes in LMS technology.
• Proficient with Outlook, data entry, and process adoption.
• Highly self-motivated and confident using AI tools for text, image, and video generation.

Desired Skills:

• Proficiency in LMS software (Docebo).
• Basic HTML/CSS skills to customize the user interface or troubleshoot layout issues.
• SQL/Database management skills for handling and querying LMS data.
• Familiarity with e-learning standards and protocols like SCORM, xAPI, and AICC.