HR Global Services Advisor

• This role is responsible for supporting HR processes like onboarding, data management, and compliance, while also advising on service enhancements. The role oversees HR system transactions, optimizes team interactions, and collaborates for synchronized HR operations. The role supports various HR teams, maintains ethical standards, and contributes to process improvements and projects, ensuring a cohesive HR experience for employees.

Responsibilities

• Assists and processes HR activities such as pre-hire checks, hiring in HR system, new-hire pre-onboarding, onboarding activities, data changes, disability claims, leave of absence, compensation, benefits, termination of employment, etc.
• Creates and updates knowledge database articles and manages myHR-related queries.
• Manages employee records (including electronic files and ensures information is accurate and up-to-date) and supports audits, government surveys, and reporting.
• Initiates, reviews, and approves daily HR system transactions, ensuring compliance with policies and procedures.
• Advises on improving HR shared service operations by tracking trends of incoming inquiries to identify and resolve issues, and support continuous improvement.
• Monitors team interactions with service requestors (employees or management) and provides coaching to optimize efficiency and employee/manager experience.
• Maintains organization's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Supports the leaders of shared services with process improvements and controls, implementing change, taking ownership of ongoing and other ad hoc projects.
• Supports Payroll, Legal, Benefits, and Country HR teams in sourcing information and producing employee documents.
• Maintains close collaboration with related HR partners/generalists to ensure employees are experiencing a synchronized HR organization.

Education & Experience Recommended

• Four-year Degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in customer service, or a related field.

Preferred Certifications

• Society for Human Resource Management-Certified Professional (SHRM-CP)
• Professional in Human Resources (PHR)/ Senior Professional in Human Resources (SHPR)