Handle Inbound calls & SMS Chat from customers and field technical representatives regarding station deployment and activation.
Make Outbound calls to customers & assist them onboard to our platform, role entails managing end-to-end onboarding-to-activation journey for customers.
Coordinate with internal teams and stakeholders to resolve missing or incomplete information on sales orders.
Accurately document case details in the internal system for tracking and follow-up.
Support a diverse B2B client base, including SMEs, third-party sellers, and large enterprises.
Ensure smooth deployment and activation experiences by actively managing communications and dependencies.
Shift Timing: 5 AM PST to 6 PM PST (US Working Window).
Willingness to work on rotational shifts (any 5 days between Monday to Sunday) with weekly offs.

What You Will Bring to ChargePoint

Strong ability to interpret and correlate Sales Orders to actual deployment requirements.
Excellent verbal and written communication skills.
Proactive approach to problem-solving and stakeholder engagement.
Team player with a customer-first mindset.
Reach out to relevant stakeholders in case of missing or seek additional information.
Manage the Onboarding to Activation journey.
Manage/hand hold clients which are B2B, this involves SME, 3rd party sellers & Large conglomerate.
Flexible to work any set of 5 days (Mon to Sun) on rotational shifts & weekly offs.

Requirements

1 to 3 years of experience in technical support roles, preferably in Telecom, IT, Networking, or related industries.
Graduate in a technical stream: B.E./B.Tech, BCA, MCA, B.Sc. (Electrical, Computer Science, IT, Electronics, etc.)
Experience of managing Inbound & Outbound calls.

Deployment Engineer

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