Customer Support Associate

At Scaler, we’re looking for Learner Delight Managers who will be the first point of contact for our learners and support them throughout their journey with us.

What you’ll do:

• Understand learner concerns and provide the right resolution.
• Help learners with queries related to their program and processes.
• Own learner issues end-to-end and ensure timely resolution.
• Proactively follow up on pending cases.
• Coordinate with internal teams to resolve learner concerns.
• Ensure every learner interaction is helpful, empathetic, and solution-oriented.

What we’re looking for:

• 1–4 years of experience in Customer Support, Customer Experience, or similar roles.
• Strong communication and problem-solving skills.
• High ownership and attention to detail.
• An empathetic and learner-first approach.
• Ability to work well in a fast-paced environment.