Associate Support Analyst

Genesys is looking for a junior Salesforce support technical resource experienced in supporting Sales and Service modules. This is a fast paced and highly collaborative environment with many moving pieces. We are looking for an Analyst with skills in customer support who wants to make a difference in the solution. This role will be part of a team working to provide application support and maintenance to CRM users and interface with application development teams to maintain awareness of new application deployments

Responsibilities:

• Provide application support for Salesforce applications (Sales Cloud, Service Cloud, CPQ)
• Develop and/or enhance existing codes/programs within estimated plans. Unit test and deploy the developed features in QA instance
• Work with other developers and end-users to resolve support issues
• Reproduce and fix defects
• Perform IT testing and integration testing
• Perform IT policy and process documentation

Required Skills & Experience:

• Bachelor’s Degree
• Minimum of 1 year of Salesforce administration, System Support, and/or System Administration
• Good analytical, debugging, and communication skills
• Knowledge in CRM concepts and experience in Salesforce configuration, admin, and customization
• Salesforce Apex, Triggers, Visualforce, SOQL and configuration skills
• Previous experience in working as a support analyst