Associate Cloud Operations Engineer
Software
- First point of contact for monitoring SaaS/Cloud (AWS) hosted production services.
- Day to Day Monitoring for complete Production Systems.
- Proactive & Reactive
- Coordinate with cross functional teams and resolve complex application and server issues.
- Must be flexible and willing to work in rotational 24*7 shifts, including nights, weekends, and public holidays.
- Monitor systems using global and system-specific monitoring tools to ensure proper functionality, detect anomalies early, and proactively track customer invoice flows and SaaS services.
- Perform first-level triage on production systems/servers, log and escalate incidents as per defined SOPs, and prepare related reports.
- Identify and suggest continuous improvement opportunities based on day-to-day monitoring findings.,
- Basic understanding of cloud computing concepts (AWS preferred).
- Willingness to work in rotational 24*7 shifts (including nights, weekends, and holidays).
- Basic knowledge of Linux/Unix/Windows server administration and troubleshooting.
- Basic database knowledge (MS SQL, Oracle, or MySQL).
- Understanding of networking fundamentals and Linux/Windows server functioning.
- Excellent written and verbal communication skills (English).
- A positive mindset focused on learning & self-development.
- Self-sufficient, with a pro-active attitude, and ability to prioritize and manage workload effectively.
- Educational qualifications: B.E / B.Tech / M.Tech (CSE/IT) or MCA – recent graduates welcome.
- Good to have: exposure to monitoring tools such as Splunk, Dynatrace, Datadog, or Grafana.
- Experience: 0-1 years; freshers with a strong learning attitude are encouraged to apply.