Associate Applications Engineer

This role is not limited to application support. It requires a combination of application support, troubleshooting, deployment, infrastructure knowledge, database skills, and basic coding/scripting knowledge. You will work with different technical teams to identify problems, implement solutions, automate repetitive tasks, and continuously improve application reliability.

What You'll Do

Application Setup and Deployment

• Install, configure, and deploy applications on servers and application services.

• Support application releases, code deployments, and environment setup.

• Handle client requests such as certificate installations, new sites, site updates, overwrites, and vanity URLs.

• Perform functional and integration testing before releases.

• Support application configuration and environment-related changes.

Troubleshooting and Production Support

• Investigate and resolve application errors, access issues, and performance problems.

• Analyze application and server logs to identify root causes.

• Monitor applications and servers and respond to production incidents.

• Troubleshoot issues across application, server, database, and network layers.

• Help maintain application availability, performance, and security.

• Follow change management procedures for installations, upgrades, and maintenance activities.

Client and Team Collaboration

• Act as a technical point of contact for clients and internal teams regarding hosting and application requests.

• Understand client requirements and communicate technical solutions clearly.

• Manage and prioritize cases in the hosting queue.

• Assign, update, and follow up on cases while keeping clients and hosting partners informed.

• Follow standard operating procedures (SOPs) when handling support cases.

• Review case backlogs and ensure timely updates and resolution.

• Manage shared mailboxes and communication with hosting partners.

Technical Skills, Coding, and Automation

• Work with APIs, databases, and other systems integrated with application.

• Use basic coding or scripting skills to troubleshoot issues and automate repetitive tasks.

• Write or modify simple scripts using technologies such as PowerShell, SQL, or other scripting languages.

• Develop automation where possible to improve application reliability and reduce manual effort.

• Understand application configuration, web applications, and basic software development concepts.

Documentation and Continuous Improvement

• Create and maintain SOPs, process documentation, and technical notes for client environments.

• Identify recurring issues and suggest improvements to processes and applications.

• Learn and support Momentive's association management products.

• Work closely with developers, DevOps, infrastructure, QA, and business teams.

• Participate in the rotational on-call support schedule.

What You Bring

• 1+ years of experience in application support, application implementation, or a similar technical role.

• Good understanding of application troubleshooting and production support.

• Working knowledge of Windows Server, IIS, Remote Desktop, and Domain Controllers.

• Experience with monitoring tools such as Nagios, CloudWatch, or Pingdom.

• Basic understanding of backups and recovery processes.

• Basic SQL Server knowledge, including writing and understanding simple SQL queries.

• Basic coding or scripting knowledge and the ability to understand or modify scripts.

• Experience with cloud-hosted applications or cloud environments.

• Experience using ticketing or IT service management systems.

• Knowledge of troubleshooting client environments, applications, servers, and networks.

• Experience supporting clients through phone, email, or ticketing systems.

• Understanding of change management and controlled deployment processes.

• Ability to analyze logs and troubleshoot technical issues systematically.

• Good communication and problem-solving skills.

• Engineering degree, MCA, MCM, or equivalent technical qualification.

Nice to Have

• AWS, Azure, or Microsoft certifications.

• PowerShell scripting experience.

• Knowledge of ITIL or Microsoft Operations Framework.

• Experience with change management tools.

• Experience monitoring and maintaining distributed applications or systems.

• Knowledge of security best practices and client data protection.

• Experience setting up websites and web applications.

• Basic understanding of firewalls, networking, DNS, and certificates.

• Experience working with APIs and application integrations.