Associate Analyst - Reliability Ops Support

The Technical Operations Reliability team ensures United operates safely and dependably by analyzing aircraft defects and operational disruptions. The team monitors trends to notify maintenance and engineering teams of emerging issues and probable corrective actions. The Associate Analyst will aim to provide accurate information and useful insights to help multiple divisions make better data-driven decisions.

Job Overview and Responsibilities

• Provide accurate and useful data on time including, but not limited to, identifying ATA codes for tech ops interruptions, identifying component/ condition/ other details for system failures, identifying top system failures, supporting fleet reliability meetings
• Regulatory reporting and operational support, including dis-positioning chronic items
• Tracking fleet trends and highlighting potential issues by performing operational drill-downs
• Supporting ongoing reliability/fleet initiatives, ad-hoc requests and reporting needs
• Provide accurate and useful data on time including, but not limited to, identifying ATA codes for tech ops interruptions, identifying component/ condition/ other details for system failures, identifying top system failures, supporting fleet reliability meetings

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or related experience
• Bachelor's degree in aeronautical engineering, aircraft maintenance, other engineering or related disciplines
• 6 months - 2 years of experience in aviation, or related fields
• Knowledge of aircraft systems
• Superior attention to accuracy and detail
• Comfort with ambiguity
• Strong problem solving and analytical skills
• Must be legally authorized to work in India for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Familiarity with Generative AI concepts and prompt writing
• Exposure to AI platforms such as Microsoft Copilot, ChatGPT, Gemini, Claude, Perplexity, and NotebookLM
• Fluent in English (written and spoken)
• Must be legally authorized to work in India for any employer without sponsorship 

What will help you propel from the pack (Preferred Qualifications):

• Knowledge of aircraft fleet health and/or reliability programs preferred
• Familiarity with using database querying tools, such as SQL, and data visualization/ reporting tools preferred
• Basic awareness of Generative AI tools (e.g., ChatGPT, Copilot, etc) and the ability to leverage them to improve productivity in technical data analysis, report preparation, documentation, and extracting insights from aircraft maintenance and reliability data.