Apprentice- Technical Support Engineer

The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management. 

Responsibilities

ESSENTIAL 

•  Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources. 
•  Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs 
•  Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs. 
•  Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel. 
•  Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference. 
•  Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision. 
•  Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management. 
•  Identify, Evaluate, and Interpret trends for detailed analysis of data. 
• NON-ESSENTIAL 
•  Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc. 
•  Undertake continuous improvement training programs and specific projects as instructed by management. 
•  Assist Engineers with all technical support functions. 
•  Handle escalated queries from Administrators. 
•  Assist with any other duties as and when required. 

Qualifications

REQUIRED 

•  B. Tech in Electronics /Electrical/Mechanical Engineering 
•  Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) 
•  Knowledge of MS-Office and computer fundamentals 
•  Must be willing to Work from office as and when needed. 

DESIRED 

•  0-1-year experience in Support Operations 
• Knowledge, Skills, Abilities and Other Characteristics 
•  Excellent Verbal & Written Communication Skills in English 
•  Creative thinking and teamwork skills 
•  Possessing a proactive, positive, “can-do” attitude 
•  Gives and receives constructive feedback. 
•  Able to perform multitasking. 
•  Ensures that others involved in a project or effort are kept informed about developments and plans