Analyst I, Business Analysis

As a Client Services Analyst I, you will act as a client consultant and project analyst, supporting financial institutions in optimizing and evolving their systems.

You will work closely with clients who submit queries and change requests related to their environments. Your role will be to analyze their needs, investigate solutions, and provide well‑thought‑through responses and recommendations. This position requires a strong analytical mindset, curiosity, and persistence — we are looking for people who enjoy solving complex problems and don’t give up easily.

What You Will Be Doing

• Act as a trusted technical consultant and main point of contact for assigned clients
• Analyze client queries and business requirements, and translate them into technical solutions
• Respond to client requests (incidents, enhancements, change requests) with a solution-oriented approach
• Support system changes, configurations and releases (low to medium complexity)
• Collaborate with internal teams on projects and system improvements
• Ensure service quality and SLA adherence
• Maintain accurate system and client documentation
• Participate in audits and internal initiatives

What you will need~

• Bachelor’s degree in Computer Science, Data Management, IT or similar — or strong analytical skills developed in practice
• Around 1+ years of experience (junior profile) in IT, systems analysis, or financial services
• Strong logical thinking and problem-solving skills
• Motivation to learn and develop into an independent specialist (typically 3–5 years to gain full autonomy in this role)
• Ability to work with clients and communicate effectively
• Good English skills (written and spoken)
• Availability to work aligned with US hours (11~00am - 8~00pm IST )