Analyst - API Business

In this role, you will work closely with senior team members, Product, Tech, and CX teams to onboard and support API users including retail algo traders and emerging HNI clients.

You will play a critical role in ensuring reliability, speed, and accuracy in how clients interact with our trading systems, directly impacting trading experience and platform trust.

What You’ll Do

• Support clients in integrating with CoinDCX Spot and Futures APIs, including API key setup, authentication, and order testing
• Troubleshoot API-related issues such as failed orders, data mismatches, and connectivity errors using structured playbooks
• Act as the first line of support for API users, ensuring timely responses and clear resolution paths
• Coordinate cross-functionally with Tech, Product, CX, and Business teams to resolve issues efficiently
• Track, log, and manage issues through internal tools, ensuring proper documentation and escalation hygiene
• Monitor SLA metrics such as response time (FRT) and resolution turnaround time (TAT), and contribute to weekly reporting
• Improve API documentation, FAQs, and internal knowledge bases to reduce repeat queries and enhance client self-serve

You’ll Excel in This Role If You

• Have 1-2 years of experience
• Have a solid understanding of REST APIs, WebSockets, and JSON-based request/response structures
• Are familiar with tools like Postman or similar API testing platforms
• Have basic knowledge of a scripting language (Python preferred) and are comfortable reading or testing API flows
• Understand (or are eager to learn) financial markets, crypto trading, and core trading concepts like order types and execution flows
• Bring strong attention to detail in issue tracking, logging, and documentation
• Communicate clearly and effectively with both technical and non-technical stakeholders
• Are highly structured and able to follow defined processes while maintaining speed and accuracy
• Take ownership of problems and see them through to resolution, escalating only when necessary
• Thrive in cross-functional environments and collaborate effectively with Tech, Product, CX, and Business teams

You’ll Know You’re Winning When

• You consistently meet or exceed SLA metrics for response time (FRT) and resolution turnaround (TAT)
• API-related queries are resolved efficiently with minimal escalations
• Issue logging and documentation are accurate, structured, and actionable
• Repeat queries reduce due to improved documentation and proactive guidance
• Client feedback reflects strong satisfaction with API support quality